Rahul Patrick Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

As a Sr. Representative Operations this role interfaces with customers via inboundand / or outbound calls, Emails / Chats or through the Internet dependingupon client requirements. This position provides customer service support andresolution of routine problems regarding client's product or services.

Hyderabad, Telangana, India

• Handle phone calls with customer queries and provide resolution to end users
• Keep records of customer interactions, transactions, details of inquiries.
• Complaints and comments as well as actions taken.
• Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designateddepartments for further investigation.

Hyderabad, Telangana, India

• As a Performance Support Senior Associate I work on external (client/Advertiserfacing) products like AdWords (Search, Display, Shopping and Mobileadvertising) and Analytics (web analytics to measure Pay Per Click.
• Receive tickets (Chat & Email) from clients for troubleshooting. All of your effortsgo toward ensuring that our ad products are working and our customers are ableto use them to get desired results.
• roubleshoot and resolve issues related to DoubleClick Bid Manager (DBM),(exchange buying), Campaign Manager (CM) and Rich Media Publisher PageIssues, Search Ads 360. This includes technical troubleshooting of issues.
• Provide product, troubleshooting & workflow guidance & training to new hires /newbie’s in the support team in Hyderabad (per suggestion from the client ProjectManager).
• Coordinate with cross-functional teams including ProductManagement/Specialists, Sales, Engineering and Ad Approval teams to drivecustomer communications, product feedback, feature requests, & technical issueresolution.
• Educate the customers on product usage, from the basics to best practices mostlyvia emails/phone calls.

Hyderabad, Telangana, India

As Fleet Supervisor, responsible for providing cabs to Aviation industry. A link betweenthe Aviation client and the organization. Ensure day to day smooth operations and buildstrong business relationship.Coordinating with Airport Managers for assigning the cabs to the aviation crew

Hyderabad, Telangana, India

· Handled technical issues related to the Riders and Driver of the company. It is asafety concern department called Incident response Team [L1/ L2]. Where quickresponse for any problems, inquires, complaints occurred within the trip from boththe parties. I was in the India team wherein calling was also a part of resolving theissue. It is a 24/7 support.

Hyderabad, Telangana, India

Customer Service Representatives answers the phones torespond to the general customer inquiries, concerns, complaints and arrange theservice requested by the customer by projecting a professional company imagethrough phone interaction· Receiving calls from customers based out of US· Solving queries and concerns on the call· Arranging for any service.

Bachelor Of Commerce - Bcom, Business/Commerce, General, 1St Class

12Th Class, Business/Commerce, General, 2Nd Class

10Th Class, Mathematics And Computer Science