Rahul R. Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Tax fillings and risk operations (LLG)

Bengaluru, Karnataka, India

Senior process executive- Provided document coverage for a set of healthcare providers, which involves deciphering the audio recordings of patient clinic visit as a personal assistant of the assigned providers.- Java script expertise SOAP note documentation.- Excellent communication and presentation skills- Achieve proficiency in navigating EHR (Electronic Health Records) and enter clinical reports and data directly into patients EHR’s, adhering to specific clinical guidelines.- Maintain a High- Quality Standard and adhere to account specific documentation which delineates documentation requirements. - Collaborate with managers on feedback from providers and successfully resolve issue

India

- Approving Workflows raised for entity changes having L2 access, also taken ownership and handled certain accounts as SPOC.- Business analysis with google sheets, looker, and excel (Failure analysis, method analysis etc.) - Coordinated with multiple departments like tech support, finance ops, banking operation, sales, SME integration teams to aid fluid merchant experience.- Field Inbound on boarding and Operational KYC support via Fresh Desk.- Actively serve assigned accounts and end-user to facilitate Merchants to achieve their positive business outcomes.- Bulk Reports generation of invoices, Internal FIRS statements daily activities oversight and coordination.- Handled SAAS accounts, enterprise accounts, mid-market accounts.- Overall facilitation of the merchant's account to provide the resolution regarding the settlement cycle changes, API integration, transactions monitoring, chargebacks and disputes, payment method terminal activation, gateway integration to commence domestic and international transactions, etc.- Thoroughly document support issues, help expand and maintain our knowledge center and escalate issues when necessary.On boarding merchant by following SSP (seven step process) 1. Pre-screening.2.Verifying the identification of the merchant.3.Conducted 3- way or 2- way match process and identify any discrepancy.. 4.Analysis of the operational and business models.5.Web content evaluation.6.Conformity with information security.7.Credit risk analysis.ACHEIVEMENTS:Consistent Top Performer for the past 6 months, and received Client Appreciation for the same. Assisting OJT Advisor's to complete their Certifications.Managing Team in Absence of Team Lead.Assisting Trainer's for process excellence.Auditing call, email and chat, when their is a requirement.Sharing Feedback's to advisors.Promoted by clients as Subject Matter Expert to validate all unresolved, pending and high escalation cases to resolve status on priority.

Bengaluru, Karnataka, India

Bachelor Of Engineering - Be, Civil Engineering

Activities and Societies: University Projects Energy Auditing for Electricity and water UCL Project RESEARCH ASSISTANT - Obtained vital.

Pre University College, Pcmb

Activities and Societies: Taluk level Hockey championship winner

School, Junior High/Intermediate/Middle School Education And Teaching, 10Th

Activities and Societies: Mid fielder Hockey team