FedEx European express service is an American global courier delivery Services Company and Its Europe headquartered in Brussels, Belgium.Working closely with Marketing team and architect for business needs and converting that business need in to Business Requirement specification. Reviewing requirements, specifications, functions, performance, reliability, usability, testability, scalability, and security within the process.Interacting and coordinating with the team for any technical and functional updated and solving queries that may arise.Arranging meetings and conduct the weekly calls with marketing team for requirement elicitation.Client interaction / Requirement elicitation, study and analysis of requirements, identifying of Business and System use cases, and modeling and documenting the same with UML standards.Creating questionnaire, Requirement documents and Use case detail documents.Worked in JAD model and Design the work flow.Key stakeholder for detailed test plans & test cases; performed functional testing

FedEx Corporation is an American global courier delivery Services Company headquartered in Memphis, Tennessee.Working as; closing interacting with marketing teams & architects to gather business needs and coordinating with development and testing Orgs to push the software requirements. Creating questionnaire, Requirement documents and Use case detail documents.Worked in JAD model and Design the work flow.Arranging meetings and conduct the weekly and monthly project status calls, both with the On-shore and Off-shore. Delivered Logical Design Documents with use cases, system integration diagrams, wire frames Prepared high level project plans including major / minor milestones & task distribution.Design Business Vision Document that defined current systems and legacy architecture, alternatives, risks and recommendations to continue with SOA based architectureKey stakeholder for detailed test plans & test cases; performed functional testing

Belk is a retail store chain operating across southern states of US with 300+ outlets & growing.Delivered end to end functional specifications for Work Force Management system (Time and attendance system).Handled end to end WFM project as an onsite coordinator (Charlotte USA) Prepared high level project plans including major / minor milestones & task distribution.Respond promptly and professionally to customer issues received via telephone, email, web, & internal escalations.Consult with customer to provide best solutions for complex problems or requests, providing step-by-step instructions when needed.Wrote functional specifications for Reflexis system.Played major role in product upgrade of WFM software from version. Advised migration strategies from legacy architecture of IBM iSeries.Channeled requirement Analysis and feasibility study and conduct application demo for the clients.Formulated project plans, and interacted with the Clients team directly in planning, organizing the implementation activities. Fostered functional testing and user acceptance testing. Facilitated Client Training and related documentations.

Worked for Retail domain client (Belk) as Support engineer. Level-one and two supports provided to the WFM applications. Premier among them being the Production Support and Maintenance of the SQL/UNIX/ based custom critical applications.Support provided to application users across US region in fixing functional issues.Responsible for prioritizing and responding to users’ calls in line with agreed target, investigating and diagnosing faults, deciding on the most appropriate resolution and liaising with the system suppliers or CA colleagues to ensure their speedy resolution.Investigating and resolving the events for Web and Database systems.Monitoring and maintenance of various UNIX, Windows & I-series servers.