Rahul Shah Email and Phone Number

Leading onboarding, automation, and support features for Interakt. We have 7k+ customers and growing at a rapid pace. We are official WhatsApp BSP for helping enterprises get the best out of WhatsApp. Improved average automated queries for all customers by 200%. Led the mobile app development to improve our mobile app rating to 4.1.

Helped CliQoptimize and save 6cr + annually by implementing salesforce and full CRM system. Developed algorithm to identify customers with fraud transactions. Integrated 4 CRMs for the launch of Tata Neu.

Build a sustainable products marketplace with 15 merchants.Achieved total GMV of INR 4 lakh in 3 months

•Analyzing product features; evaluating customer requirements; providing valuable inputs during the planning, design and development of products to improve product offerings by adding new features like interactive dashboards •Launching new products by analyzing proposed product requirements and product development programs, and establishing time schedules with engineering & manufacturing•Supporting P&L for the product by identifying new opportunities for the product and by evaluating existing contracts •Steering the successful rollout of projects- defining the scope, setting timelines, analyzing requirements, prioritizing tasks, identifying dependencies, and evaluating risks & and issues as per pre-set budgets •Driving product vision and lifecycle management in various assignments including value proposition & and functionality, strategy elements, release, and training• Lead a team of 10 engineers for the development of automation tools and UI/UX to obtain efficient real-time customer insightsProjects:• Designed a partner management lifecycle framework for TCL’s IoT business• Applied design thinking approach to recommend changes towards STF, TCL’s in-house innovation program Achievements:• Received Xtra Mile Award by GM - IoT business for consistent dedication and proactiveness• Semi-finalist in Shape the Future wave 6, TCL’s annual innovation challenge 2018

Part of a 12-member committee elected through the batch vote to nurture and maintain relations between the corporate and IIM Kozhikode through multiple avenues of campus engagements. The major responsibilities include:- Campus-corporate liaison for companies across sectors- Coordinating with students and companies for recruitment activities for summer internships and finals placementsAchievements:- Oversaw record summer placements at IIM Kozhikode; completed in 4 days with 25% increase in stipend

- Entrusted with management of a 10 member diverse team for software development- Member of special task force for analyzing and solving critical issues in short duration- Improved average delivery time for a software component by 20% through automation- Guided the team towards completion of high and low level software design documents- Assessed applicants for the project as a core member of interviewers panel- Trained 50 personnel on technical aspects and institutional processes as per requirements- Conducted client interactions for understanding and analyzing software requirements- Developed a software module for sports car with Gen 2.0 version of infotainment system