Worked with MOBILEUM TECHNOLOGIES PVT LTD. as Technical lead and involved in Operations & support of products in Telco (Security,Firewall, Analytics/Bigdata domain) like Steering platform/Analytics, Mobile Network Security,OutreachMessaging,Signalling Relay system,Gateway Location Register,Seamless Capture,Smart Call Assistance, VMCC and other vast products deployed globally across Network Operators.Primarily handling customers & Products deployed in BELL Canada,Freedom & T-Mobile USA.

Handled operations for Products deployed in Vodafone Idea, Rjio, Airtel & TTSL earlier in SAARC Region.Airtel,Moov opco's in Africa region.Viva Kuwait onsite operations.

VAS products categorised as Gateway/Access & Messaging Platforms (Non-SS7), Content & Service Delivery Platforms (M-Commerce), Intelligent-SS7 Service Node Applications (Core) like SMSC, USSD, E-Top-up, Missed Call Alerts System, Global Single Number, Bulk Messaging Platform, Preferred roaming Solutions, Retention Roaming Solutions, Polyphonic Ring Back Tone Server, Roam Check, SMS Voter & Mobile Web Services, etc.Working in VAS & SS7 Signaling domain and interacting with network interfaces like IN, Billing System, HLR, GMSC/VLR, SMSC, SGSN/GGSN, etc.Gained technical expertise in SS7 Signaling/Sigtran (Aculab), SMPP, MTP, SCCP, TCAP, ISUP, MAP, INAP, CAMEL Prococols as per ITU-T/ANSI SS7, GSM, ETSI & 3GPP standards.Oracle 10g/11g including Clusterware and RAC environment with production support.Unix/Linux including basic commands and basic shell scripting.Oracle 10g/11g (Enterprise, Standard) Client, Database Installation and Grid Installation in Clusterware /RAC environment in UNIX platform on IBM Single,Blade servers and HP servers.Backup and Recovery (Oracle Recovery Manager, Import/Export and Datapump).Job scheduling in UNIX environment and monitoring scripts/tools.Exposure to basic Storage concepts like SCSI, RAID, SAN, NAS, iSCSI etc.Exposure to Multipath software(MPIO), Volume Management software(LVM), Storage management Software(IBM) etc.Exposure to SAN Switches like IBM & Brocade and Ethernet Switches/Routers(Cisco).

APAC-India Technical Support for Tekelec Products viz. STP, ECAP, EPAP, EMS.• Handled CSR’s raised by various operators using Tekelec Product viz. STP, ECAP, EPAP, EMS. • Updated the status of assigned CSR in Oracle account by modifying its severity (Critical, Major, Minor) & Info as per customer and changing its status to open.• Collected information and the required logs from customers or through remote login specific to issue and assessed its impact on the network.• Provided the immediate/alternate resolution, if it is effecting service, otherwise followed up with customer & worked on the issue or with team members and updated its status in Oracle DatabaseTekelec Global Software Upgrade Operations Provided remote/onsite Software upgrades of Eagle STP for various operators in India and Abroad (Colombia, Mexico and Australia for Comcel, Telcel and Vodafone Hutchison respectively). The responsibilities involved were as follows:• Carried out onsite/remote health check of STP & EPAP and analysed reports & logs.• Executed upgrade of STP/ EPAP (MNP) to newer version and resolved issues.• Handled customer specific complaints at times and provided high end technical support to the field teams. Tekelec EPAP Servers Installation and Configurations for Mobile Number Portability. Performing initial product manufacture, Linux installation & major and incremental upgrades on EPAP (MNP) server for various operators in India & abroad onsite and remotely. The other responsibilities involved were as follows:• Carried out IPM for Tek-1(1000) & Tek-3(1200) server and installed Tek-1 and Tek-3 server.• Configured softwares for the servers.• Performed Health Check of EPAP (MNP) and analysed reports.• Provided high end technical support to the field teams. Etisalat Network Audit Reliance Huawei RF Drive Test Nielson-Sasken Benchmarking