Rahul Thakur Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Implemented the process for billing automation based on differentdestination and charge code which helped in AHT reduction on average of3 minutes.• Perform data analysis in the are of shipment and ensure SLA compliance• Responsible for the operational and management reporting responsibility• Coordinate with cross functional and drive daily numbers of the business unit.• Handle 4-5 people team and guide them through.• Keep a track on process SLAs and KPI.Set performance expectations for the team, monitoring progress towardsgoals and providing constructive feedback as needed.•Develop and maintain excellent customer service to internal and externalcustomers.

Pune, Maharashtra, India

Preparing and implementing quality assurance policies and procedures.Performing routine quality checks and providing constant feedback to the processors.Identifying and resolving workflow and process issues.Developing evaluation programs that maximizes the output and productivity of the process.Analysing root-causes of problems, possible solutions and provide actionable insights for performance improvements.Working in partnership with the operations, they build an evaluation form, along with the process of sharing the information to ensure improvements are documented as part of an overall plan.Work with SME to improve the process by having RCPS & Brain storming sessions with Processors.

Pune, Maharashtra, India

India

Solving team QueriesTraining new joiners & Cross skilled peopleWorking with on shore SME to update process to increase efficiency & Productivity

Pune

Negotiating with TPC (Third party carrier) regarding automobile claims and settling claims.Setup new claims on basis of documents received from TPCBeing part of team for achieving Quality 99% & above for more then two year

Pune Area, India

- Creating articles and Publishing on LinkedIn as part of the Campus Editor program.- Discovering and developing content writing talent on Campus and promoting their work on LinkedIn - Promoting campus events and student activities on the platform.

Andheri, Mumbai

- merchant price updates on various merchants from time to time- order tracking related work whenever orders are generated, including updating order status - product cataloging – adding and editing new products- product cataloguing - update our last manual to make it more current- product attributes - learn and then complete pending attributes- related products - create mapping of related items- mapping options - complete the mapping of related items- database about all offline enquiries received [location, email, contact details etc]- review all purchase and sale records from Jan to April - help in finding a logistics partner for expanded areas experiment- help with freelance bloggers who will blog on topics from SEO perspective

Chennai Area, India

As a Co - Founder & Director, I am accountable for establishing a Magazine Publishing house for school students. Hold credentials in leading the company among India's top 25 Startup of the year by TATA First Dot. I am recognised for achieving an International Quality Award in Magazine Quality from London. Entrusting with the onus of establishing Businesses operations by thinking up and putting into practice innovative business strategies to improve the product awareness and ensure enhanced brand visibility.Driving significant efforts in defining and effectively presenting consistent company position and message through all avenues of contacts while developing a reputation in line with company business-growth objectives. Managing business operations with focus on top/ bottom line profitability by ensuring optimal utilization of resources, responsible for strategy formulation and business development plans for the company.I am continuously striving to establish practice innovative business strategies to improve the awareness & ensure enhanced visibility and geared activities to plan, organize, & manage internal procedures and resources to ensure maximum productivity. Putting across the brand message effectively by planning & carrying out the right brand communications and devised innovative business strategies to improve awareness and visibility.

Pgdm, Operations Management And Supervision

Activities and Societies: With daily activities including projects presentation competition and of course studies I am part of the iFEEL.

Bachelor Of Technology (B.Tech.), Aeronautical/Aerospace Engineering Technology/Technician