It Co-Ordinator
Bhilai, Chhattisgarh, India
• Set-up LeadSquared (CRM Software) for Sales as well as Service team, IT Team & Offline Branches.• Created better workflow for the team.• Manage Agents, Departments, IVR's, Holidays, Broadcast Campaigns / Bulk Call, etc. in Smartflo (Tele Services).• Integration of Smartflo with LeadSquared (CRM Software) for Calling Popup, Call Records and Reports.• Use Webhooks to maintain Data for Analysing the Call Records.• Manage & Update Locations or New Centre's/Business.• Verify Businesses by Google for Listing on both Google Search and Google Maps.• Manage Agents, Automations, Processes, Pop-ups & Integration as well as Lead Details.• Created a Code that helps Team to generate Invoices by Few Clicks.• Created a Code that helps Team to Send Salary Slip to All Employees on Easy Few Clicks.• Created Sheet For Bulk Mailing Salary Slips to Office Employees.• Integrated Smartflo by Tata tele Business using webhook & API.