Rahul Waycode Email & Phone Number

Bhopal, Madhya Pradesh, India

I'm the Quality Lead at Magnum Group, making things run smoother and better. Here's what I've been up to:Team Leader: I lead and coach a fantastic team to make sure we always deliver top-notch quality in our work.Making Things Better: I come up with smart ideas to improve how we work, making everything more efficient and effective.Client Success: I work closely with clients, making sure we understand what they want, addressing any concerns they have, and keeping them really happy.Numbers and Reports: I dig into data to figure out what's working well and what needs improvement. Then, I make sure everyone knows what's going on with clear and helpful reports.Process Pro: I'm always on the lookout for ways to make our processes even better. I suggest improvements and make sure they actually work.

Bhopal, Madhya Pradesh, India

As a Senior Quality Analyst at Five Splash Digital, my role was all about making sure things run smoothly and the quality is top-notch. Here's a quick overview:Key Responsibilities:Improving Performance: I helped the team improve how they work, making individual and overall processes better.Problem Solver: Identified and fixed issues that were affecting the company's success.Client Relations: Handled client issues, making sure everything was resolved quickly and maintaining good relationships.Leadership Backup: Stepped up to lead the Quality Team when the manager was away, ensuring everything continued running smoothly.Audit Expert: Checked tickets and calls thoroughly, finding areas for improvement and making sure we were always getting better.Feedback and Coaching: Helped the team get better by giving them feedback and coaching.Reporting Pro: Prepared reports to keep everyone updated on how we were doing.Training Guru: Checked if the team knew the latest stuff through refresher checks and training sessions.Metrics Manager: Made sure we were hitting our monthly goals and standards.Strategic Planner: Planned actions each month to improve how we worked.Culture Influencer: Encouraged good practices and discouraged bad ones to keep our work culture positive.

Bhopal, Madhya Pradesh, India

As a Quality Analyst at ZHL Limited, specializing in emergency services, my job is all about making sure things run smoothly and the quality is top-notch. Here's a quick overview:Key Responsibilities:Complaints Detective: Looked into complaints from different sources and made sure each one got the attention it needed.Client Hero: Handled client issues from different departments, making sure everything was resolved quickly and they left happy.Problem Solver: Found and fixed issues that were affecting how the company worked.Training Champ: Trained new team members and achieved a 100% success rate (Part Time Trainer)Audit Expert: Checked tickets and calls to make sure everything was on point and found areas to improve.Quality Sessions Host: Ran sessions to make sure everyone understood and followed our quality standards.Report Whiz: Prepared reports to keep everyone updated on how we were doing.Call Checker: Listened to calls and checked if they met our standards.Training Pro: Checked if the team knew the latest stuff through refresher checks and training sessions.Strategic Planner: Planned actions each month to improve how we worked.Culture Keeper: Encouraged good practices and discouraged bad ones to keep our work culture positive.

Bhopal, Madhya Pradesh, India

Calls auditing, feedback delivering, Report publishing, online offline Monitoring,F loor support , customer handling , call monitoring , coaching and feedbacks , making COC Tracker

Master Of Business Administration - Mba, Hr And Marketing, First Devision

Bachelor Of Science - Bs, Statistics