Program Management & Regional Strategy Specialist Responsible for managing the introduction of new routes, driving regional growth and maximizing revenue potential.Key Responsibilities:- Develop and execute medium-haul international route strategies for UK-Europe, leveraging competitor analysis, capacity deployment, pricing, and inventory optimization.- Set origin-destination targets for regional networks based on past performance and market positioning.- Collaborate with marketing teams to boost awareness and revenue potential in targeted routes.- Partner with network planning teams to identify and explore new market opportunities, expanding addressable market size.

• Performed a comprehensive competitive benchmarking analysis of the top 10 Life Insurance companies, focusing on the customer buying journey.• Conducted interviews with more than 25 customers and sellers to identify the underlying reasons for grievances and policy cancellations.• Developed and recommended customer onboarding controls aimed at reducing miss-selling grievances and cancellations by an estimated 30%.

• Implemented digital classrooms for more than 210 students as part of the Digital Shiksha Seva Program.• Created a Volunteering Framework to enhance the efficiency and effectiveness of external volunteer operations.• Utilized Tableau to analyze fundraising patterns over the past three years, facilitating the design and implementation of targeted donation drives.

Trained 10+ students and conducted 240+online keyboard teaching sessions

Roles and responsibilities:• Successfully coordinated the planning and execution of shift-related activities as the Shift-in-Charge of Potroom Services.• Implemented continuous improvement projects to enhance the quality and safety standards of various processes.• Demonstrated effective leadership by supervising and managing a team of 80 operational members, ensuring floor safety and compliance with standards.• Actively participated in the Corporate Social Responsibility initiative of Balco as a teacher in the 'Project Connect' team.Key learnings and achievements:• Recognized with the prestigious 'Par Excellence' award during the 14th Internal Convention of Quality Concepts organized by Balco.• Received the 'Best Kaizen' award for outstanding contributions in saving resources worth ₹25,20,000 and eliminating safety hazards.• Redesigned the Hopper cleaning operation, resulting in an impressive reduction of the average Turn Around Time (TAT) of the smelter by 8 hours, equivalent to approximately 5%.• Developed a practical use-case to minimize wastage during transportation, successfully saving resources worth ₹1,47,585.