Rahul Choudhary Email & Phone Number

Noida, Up, In

India

Noida Area, India

+Inspire, lead and grow a team of Tech support and Customer Success Engineers.+Manage the growth for the region, collaborate with peers in the product, sales, and customer success to deliver projects on time and within budget by capacity planning.+Driving technical support operation and customer success operations from India (covering EMEA and APAC region).+Developing and driving vision, business strategy, and roadmap for products.Using the technical depth and customer empathy to inform product decisions focused on solving our customer's needs and pinpoints.+Forming a cross-functional product team, bringing stakeholders from Engineering, Technical Support, and Quality Engineering to create a streamlined, collaborative development process aligned to each customer touchpoint. + Ensure Customer Satisfaction / Manage Customer Escalations.+ Negotiate product roadmap / feature sets with the product and engineering teams+ Continuous Process Improvement / Managing Change in a Dynamic Organization.+ People management responsibilities for team members, track leads, scrum masters and product owners.+ Ensuring targeted service and performance standards are achieved or exceeded.+ Champion customer advocacy, collaborate with and influence support interfaces leading to excellent customer experience with services and support+ Manage Support metrics as they pertains to customer satisfaction - CSAT, SLA, TTR, Backlog, Team Productivity, Engineering escalation and Customer retention.+ Establishment and adoption of incident management process workflow for CS function.+ Involved in Strategic Recovery for Accounts at Risk, as a part of Post-Sales.+ Fostered Migrations & Implementations for new logos.+ Responsible for Technical & Customer Handling Readiness of Engineers in the customer success function.

Noida Area, India

HP Vertica Certified big data solutions lead, provides L3/L4 level support across globe to Vertica Clients.Working as Senior lead and L4 SME for off-shore "HP Vertica" Technical Support team along with handling a team of Vertica/hadoop technical specialists. Me and my team are responsible for providing L3 level technical support to HP Vertica customers across the globe.Mentoring Support team members across the board including in India/Bulgaria/Costa Rica/Singapore.Other responsibilities includes:-- Work closely with customers, developers, sales to ensure world class technical support and customer satisfaction. -- Investigate and reproduce complex technical issues.--Troubleshoot critical severity issues to help customer environments give best performance.-- Expert level skills on Vertica performance, design, recovery, high availability & Vertica internals-- HP Vertica Installation Activities and Issues on various OS Platform.-- HP Vertica patching and up gradation activities.-- HP Vertica Backup and Recovery Issues.-- HP Vertica Table and Projection Design Management.-- HP Vertica projections designing based on DBD Designing approach.-- HP Vertica Error like Too Many Ros, X Lock Global Catalog, Locks issues.-- Vertica Integrations with Hadoop like Hdfs and HCatalog connectors Hortonworks/Cloudera.-- Vertica Client driver like jdbc/odbc implementation and troubleshooting.-- Vertica performance tuning using tools like analyze workload, Reviewing of Query plansAnd profiling Database performance.-- As Vertica SME - Recommend best practices, troubleshoot issues and keep our premium customers' highly concurrent environments to the best performance. -- Communicating product feature requests from customers to Product Management-- Writing solutions for customer problems and trouble-shooting tips to enhance knowledge base-- Assist customer in failed database startup attempt.Expertise with the catalog hackery.

Noida

B.E, Electrical And Electronics Engineering

Education record