Rahul Dighe Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Built and scaled the Merchant Integrations organization from the ground up, growing the team to 20 product managers in 18 months. Recruited top talent from industry leaders (Stripe, Google, Amazon, Square, Adobe) to establish a diverse, high-performing team.Partnered with Sales and Business Development to secure strategic partnerships with key accounts (e.g., Amazon Buy with Prime, eBay, Shopify, Meta, Google, Adyen) by delivering innovative solutions to drive platform adoption and increase market penetration.Developed merchant platform strategy, and drove execution with my team, from API endpoint design (GRAPH/REST), building low code solutions (Serve SDK, Drop-in UI's, Pay by Link), driving scalability (1000's of transaction per second) & reliability (99.9% uptime), reducing latency, new feature design (AI Checkout, Fastlane), influencing usability (Docs/Postman) and optimizing onboarding experiences.Advised PayPal's VP+ leadership on crafting “right to win” integration strategies in emerging fintech areas (AI Checkout, Fastlane, Conversational commerce) to drive adoption and market expansion. Represented PayPal at premier industry such as API Days, Product World, API World, API Strategy & Practice and Nordic APIs.Counseled PayPal Ventures portfolio firms on navigating integration complexities with large clients while maintaining a lean footprint until achieving product-market fit.

San Jose, Ca, Us

PayPal Ventures is an investor in more than 65 startups across fintech, commerce enablement, security and crypto. I leverage my PayPal experience and professional network to help our portfolio companies grow and succeed.

San Jose, Ca, Us

Championed the need and orchestrated creation of Merchant Integrations team, thereby unifying disparate units towards building developer-centric solutions.Outlined principles of PayPal’s integration strategy, fostering alignment across teams, initiatives and global domains with widespread stakeholder endorsement. Identified gaps in PayPal’s integration portfolio, leading the launch of an API to help compete with Apple Pay and Google Pay effectively.Established PayPal Vault Platform team to unify disparate attempts by multiple teams to solve for similar use cases thereby simplifying merchant integration and help accelerate our overall time to market. Established PayPal Order Management Platform team to build a once in a generation order store helping pave the way to salvage abandoned carts, streamline data for future AI needs amongst others benefits. Defined vision, established team to help accelerate PayPal’s efforts to migrate merchants out of legacy integrations and migrate to the latest integrations offered by PayPal. Established the PayPal Client SDK team, delivering Mobile SDK and laying the groundwork for the upcoming Web SDK. Secured funding and set foundation for PayPal’s Server SDK, aimed for an alpha launch in Q1 2023

San Jose, Ca, Us

Product for APIs that power the PayPal Commerce Platform ( https://www.paypal.com/us/webapps/mpp/commerce-platform ) & PayPal Checkout (https://www.paypal.com/us/webapps/mpp/paypal-checkout)Most recently, launched the next generation of APIs to enable PayPal Checkout - read about it at https://medium.com/@rahuldigheLaunched a once in a generation API redesign effort to launch the next generation of Payment APIs to enable PayPal Checkout and other payment methods with strong adoption across key global strategic partners.Achieved global adoption for Payment APIs, serving as the cornerstone for all Payment Integrations, facilitating a substantial percentage of PayPal’s Total Payment Volume (TPV).Championed an API-as-a-Product philosophy to building APIs within PayPal to transition to a API First, Design Centric approach to integrations with an aim for improving developer experience. Led a major API redesign API that decomposed existing monolithic set of PayPal’s Payment APIs to achieve better separation of concerns, simplified resource modeling with an aim to ease developer comprehension and make API’s simpler to integrate.Platform owner for a key component that orchestrates and handles 100s of millions of merchant integrations and buyer experiences during PayPal Checkout worldwide. Hands on experience in designing APIs and composing clear, succinct and actionable user stories requirement for development and other cross-functional dependent teams. Work closely with go-to-market teams (sales, marketing, on-boarding & activation) to take API products from concept to launch.Influence API design and standards for new APIs built across the PayPal by providing feedback on other teams API change proposals, help drive development of new standards and best practices in API product management. Regular speaker at internal PayPal events and external conferences to share stories to inspire product managers to build better API Products.

New York, Ny, Us

Serve is a division of Amex focused on providing an alternate banking product to over 70 million Americans that are currently under-served by traditional financial services.Led 15+ product owners and 20+ stakeholders to execute on top priority product partnerships that have resulted in acquisition of 1 million users and $1 Billion dollars of new deposits within first 3 months of 2016. Achieved 35% penetration and 98% approval rate for a card product targeted at Amex Customer Care Professionals, who typically don’t qualify for traditional Amex credit products and as such never experience what is like to be an Amex Customer. Advocated and secured funding to pilot an API based model of partner engagement. Demonstrated potential to save development costs by 90% per partner integration and delivery time by 66%. Partnered with BD & Strategy teams to conceptualize and pitch multiple (20+) innovative product partnership constructs that drive acquisitions for Serve and deliver value to our partners.Defined product strategy for a new prepaid card to tap into the payroll market that by 2017 is expected to see a 2x increase in number of cardholders and 1.5x increase payroll funds loaded onto a card

London, England, Gb

PeoplePerHour.com (#1 in Europe) is an Index Ventures funded online services marketplace where clients can connect with freelancers to get their projects (such as illustration or design) done remotely or locally.Kicked off expansion plans by opening an office in NYC; responsibilities included everything from researching office spaces to recruiting a team to meet our expansion goals of 3x increase in business from US. Identified and validated through a pilot, an overall growth and monetization opportunity based on deep customer insights to deliver a 2.5x increase in breadth of use and share of the wallet during a critical time leading up to $3.2m funding round.

London, England, Gb

Defined and drove the product roadmap through an exciting phase that saw the team increase from a small group of 5 to 50, increased revenue by 5x, Job posting by 2.5x, user registration 3x.Drove operational improvements in internal and customer-facing processes, systems, custom and core products, information flows and user experience flows to help scale the revenue growth and customer satisfaction efforts of Customer services and community teams. Re-launched the website, including the launch of an exciting new product called “Hourlies”, allowing Freelancers to package services they offer as products for a quick sale. Led initiatives to introduce game dynamics and social features within the marketplace, reduce friction during registration and improve end-to-end payment process amongst others.Managed a direct team comprised of 2 Product Managers, 1 Analyst, 2 UX/Design and indirectly responsible for ensuring successful delivery of features/functions from about 15+ developers and 4 QA engineers. Led initiatives to: introduce game dynamics and social features within the marketplace, reduce friction during Registration and improve end-to-end payment process amongst others. On a tactical day to day basis – prioritised product backlog, wrote user stories, sketched high level wireframes, iterated with UX/UI team on design, daily stand ups with scrum teams and a final test prior to launch.

London, England, Gb

Overall remit for creating and managing Product Experience across Emap Insight’s Online Information based businesses – Planet Retail, Infrastructure Journal, Brad Insight and DeHavilland. Researched customer needs and attitudes towards migrating a 20+ year old print publication - ALF - into an online only product. Defined product requirements for Planet Retail’s – Retail Intelligence Product with customers in 8 core industry verticals and 40+ countries.Project Managed re-launch of DeHavilland’s flagship political news monitoring product with an aim towards reducing product support, improving customer experience and surfacing value of the product through improved search and usability. Defined product requirements by conducting customer needs research and usage analysis, competitor analysis and through brainstorming sessions with Operations, Account Management, Sales and Editorial teams.Provided guidance and assistance to the development team by prioritizing ongoing change requests, feature requests, and bugs.Planned and executed multi-stage testing cycle Alpha, Beta and User Acceptance Testing with both internal users and customers. Provided timely and strategic input towards development of Infrastructure Journal’s new online website.

London, England, Gb

Defined Product Strategy, Roadmap for Brad Insight’s lead generation product “Genesis” with strong buy-in across senior management. Following a customer-first approach, led a project to transition to an “online only” modular Genesis offering – signalling a break away from the then current “one size fits all” desktop-based product. Developed competitor reviews and maintained market intelligence through close co-ordination with Sales Executives & Account Managers. Seconded to a sister brand (DeHavilland) to define and explore the opportunity to re-launch DeHavilland’s flagship product to be more intuitive and user friendly.

London, England, Gb

Evaluated people, process & technology through benchmarking RS Components with Amazon, AA, Waitrose, Askul and Premier Farnell. Strategic recommendations focussed on improving Customer Loyalty, maximizing Customer Lifetime Value, accelerating Innovation Process and increasing mindshare through Brand Programs.Advised CEO & Executive Committee on the proposed strategy and implementation.

Oxford, Oxfordshire, Gb

MBA with a focus on Marketing & Strategy

San Jose, Ca, Us

Gathered requirements, prioritized and scoped new feature requests, and led implementation of complex business rules into a web service API, improving order accuracy and consistency for Cisco’s Service business.Responsible for and delivered a successful integration of the web service API with Cisco’s E-commerce and B2B ordering applications. The project led to an improvement in time-to-market by over 600%.

Consulted on development of a cutting edge $2.0 million web-based product and API initiative that simplified and accelerated the process of quoting complex health insurance products and services.

Us

Led development of a $1.5 million web-based guided sales solution improving sales force effectiveness by over 400%.

Cherry Hill, New Jersey, Us

Mba, Entrepreneurship, Marketing, Technology & Strategy

Be, Electrical Engineering

Education record

Education record