Department: Transaction Monitoring (AML- Correspondent Banking)Key responsibilities: • Analysing patterns of transactions for the direct/correspondent clients of NatWest Group focusing on Red Flags.• Conducting research on the suspicious customer profile and transaction, Money Laundering patterns by using public domains and other available resources. If the transaction warrants additional investigation, escalating the same to the respective country compliance team.• Interacting with country Compliance Team/ Money Laundering Reporting Officer in case of any information required.• Maintenance of cases in the internal system (AML technology software MANTAS) for audit purposes.

Department: Customer Experience (concerns & queries investigation)Key responsibilities: • Accredited to handle queries and complaints of both retails and business customers.• Sharing daily MI of entire team to higher level management. • Providing training and support to peers who are new to process.Achievements: • I have proposed and implemented 4 process simplification ideas in my current organisation for simplification of process and enhancing customer experience.• Trained and capable of handling 8 different processes.• Identified and raised two IMLSR (Internal Money laundering suspicion report) where one was identification of a fraud done by a branch staff in Romford Branch UK and one was identifying a large overseas transaction in customer’s account which could be a potential terrorist financing transaction.• Received several Spot Ovations for my performance.• Received a Bronze Ovation for performing exceptionally well in contingency situation and managing work volumes effectively.• Received several appreciations from customers and colleagues for providing clear and detailed outcomes.• Received LOV (Living Our Values) awards for exhibiting the behaviors “Working Together “and “Serving Customers”.

Branch: Mulanthuruthy,Ernakulam Key responsibilities: • Meet with applicants to obtain information for loan applications, explaining about the process and conducting their credit verification.• Review loan agreements to ensure that they are complete and accurate according to policy.• Handle customer complaints and take appropriate action to resolve them.Achievements: • Contributed a total sale of ₹70 Lakhs worth Micro-Finance Loan in less than a span of six months in Belstar Investment and finance PVT Ltd.• Received top performer title in regional level for achieving highest loan sales in a month in Ernakulam region.