Rahul Iyer Email & Phone Number

Chennai, Tamil Nadu, India

• Department: Transaction Monitoring (AML- Correspondent Banking)Key responsibilities:
• Analysing patterns of transactions for the direct/correspondent clients of NatWest Group focusing on Red Flags.
• Conducting research on the suspicious customer profile and transaction, Money Laundering patterns by using public domains and other available resources. If the transaction warrants additional investigation, escalating.
• Interacting with country Compliance Team/ Money Laundering Reporting Officer in case of any information required.
• Maintenance of cases in the internal system (AML technology software MANTAS) for audit purposes.

Chennai, Tamil Nadu, India

• Department: Customer Experience (concerns & queries investigation)Key responsibilities:
• Accredited to handle queries and complaints of both retails and business customers.
• Sharing daily MI of entire team to higher level management.
• Providing training and support to peers who are new to process.Achievements:
• I have proposed and implemented 4 process simplification ideas in my current organisation for simplification of process and enhancing customer experience.
• Trained and capable of handling 8 different processes.

Ernakulam, Kerala, India

• Branch: Mulanthuruthy,Ernakulam Key responsibilities:
• Meet with applicants to obtain information for loan applications, explaining about the process and conducting their credit verification.
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Handle customer complaints and take appropriate action to resolve them.Achievements:
• Contributed a total sale of ₹70 Lakhs worth Micro-Finance Loan in less than a span of six months in Belstar Investment and finance PVT Ltd.
• Received top performer title in regional level for achieving highest loan sales in a month in Ernakulam region.

Postgraduate Degree, Business Administration And Management, General

Master Of Business Administration - Mba, International Business

Bachelor Of Commerce, Accounting And Finance

12Th Commerce