Rahul Kakkar Email and Phone Number
Rahul Kakkar work email
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As a Sr Director at Walmart Global Tech India, I am responsible for leading the site operations, delivery, growth, and execution of strategic services across multiple domains, such as sourcing, procurement, audit, analytics, robotics, legal, and risk and compliance. With over 24 years of experience in business development, transitions, operations, key account management, and client servicing, I have been instrumental in bringing organic growth to the site and creating centers of excellence in the offshore delivery center in India.I am also the shared service leader for Walmart EBS India, supporting the EBS Asia site and managing the India EBS staff in the areas of health and wellness, spend analytic, cost optimization, and data insights. I have a strong expertise in O2C and RCM healthcare, with a track record of delivering transformation, automation, and quality initiatives across telecom and healthcare accounts. I am a certified GBS Professional Master, IBM Design Thinker, and ISB Catalyst Leader, ISB leadership with AI and have received multiple awards and recognitions for my performance and leadership. I am passionate about driving innovation, excellence, and value for Walmart and its customers.
Walmart Global Tech India
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Sr Director - Strategic Services Ebs India And Asia Support Lead, Idc Shared Service LeaderWalmart Global Tech India Apr 2020 - PresentGurgaon, Haryanao Site leader for Gurgaon location.o IDC Finance Services Leader for WMT GTS in Indiao Supported EBS Asia (China EBS Site) o Delivery leader for Shared Services from Gurgaon & Chennai ▪ Credentials of being the Face of Walmart Shared Service in India.▪ Assuming the responsibilities of managing India EBS staff in the areas of Health & Wellness, procurement, spend analytic, Cost Optimisation & data insights.▪ Actively managing all support operations running from the site along with branding, policy decisions and statutory compliance of the site.▪ Key contributor in developing short and long term plans for expansion, innovation and improvement for India Shared Service operations.
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Director Strategic Services And Site Leader Ncr (Walmart Gbs Ncr Leader)Walmart Global Tech India Oct 2016 - Apr 2020Gurgaon, Haryana, IndiaSite Lead for NCR strategic services centre, responsible for overall Site management, Delivery, Growth and execution of current and future projectsLeading site for niche projects across Global Sourcing, Direct and Indirect Procurement, Pre Post Audit and Analytics, Data Insights, Robotics, legal and Risk and Compliance.Been instrumental in bringing organic growth to the Site and creating COE’s in the offshore delivery centre in India to provide value added and key services integral to transformation and innovation in Walmart.Working on key projects with Global teams for vendor identification and partnership strategies.
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Gm Operations (Global Delivery Project Executive)Ibm India Private Limited Oct 2015 - Sep 2016Gurgaon, Haryana, IndiaGlobal Delivery Project Executive for a Telecom account for IBM, responsible for P&L, Delivery, Overall account management, Transformation and Strategic Quality initiatives across the account, Compliance and Security. Handling ~300 employees in the O2C space across centers in Europe and India for the account.IBM Design Thinking TrainedExpertise on deploying and championing Tools, Automations and strategic transformation initiatives.Overall P&L and Contractual responsibility across multiple geographies.Working on New RFP's, Solutions and Transitions in the Healthcare domain as a key healthcare O2C leaderReceived IBM "We Deliver" award for transformation , delivery and overall contract management. -
Dgm Operations (Delivery Project Executive)Ibm Jan 2014 - Oct 2015Gurgaon, IndiaHandling a Dual role of a Global Delivery Project Executive for a Fortune 100 client for IBM in RCM Healthcare (CRM Profile) and of a Delivery Project Executive for an electronics giant for there Europe Delivery in O2C/P2P. Responsible for P&L, Overall Delivery of the contract from financial, people and compliance perspective.- Overall Span of 300 + FTE's across multiple accounts and geographies.- Transition/Migration- Strategic Decision Making- Sales/Solutions- DD and Contract Study- P&L management- Transformation- Healthcare visionary and strategist- AR Analytics and CCD Received the IBM GPS Ace Award 2013 and 2014GB certified by IBMCloud and Analytics trained.
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Dgm Operations (Delivery Project Executive)Ibm Global Process Services Nov 2011 - Dec 2013Gurgaon, IndiaDelivery Project Executive for a Fortune 100 client of IBM and one of the largest pharmacy benefit management organizations in the United States, I am resposnible for the P&L and the overall delivery of the contract from financial, people and compliance perspective.Team Span of 250+ in the Order to Cash tower for the Finance and Accounting vertical. Ace Award Winner & GB certified.
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General Manager - Operations (Crm - Healthcare Delivery Profile)Accretive Health Nov 2010 - Nov 2011- Currently my role invloves - Transition/Migration, Strategic Decision Making, Effective Performance Management- Currently the COE leader for Multi Functions which includes AR followup, Payment Posting, Registration/Verification (Eligibility) etc- Handling 400+ team members in a KPO environment for 24/7 operation and across 2 locations. - Involved in Preparing CBA's for Clients to understand the value we bring to them. - Working on Growth plans for Accretive offshore. - Handled Transitions Onsite for accretive- Migrated mostly all of the business currently being done offshore for accretive- Awarded Management Award for the year of 2008. - Awarded Leadership Award for the year 2010- Current projects involve working to improve the efficiency and yield metrics of my COE. -
Service Delivery Leader - Rcm Healthcare In Crm DomainAccretive Health Pvt Ltd. Mar 2007 - Nov 20101st Employee for Accretive Health in India, Pilot Team Manager.- Transition, Performance Management, Project Management. - the Service Delivery Leader for RCMS which includes AR followup, Payment Posting, Underpayments, Registration/Verification (Eligibility) and many more functions of the RCM for Healthcare.- 350+ team members in a KPO environment for 24/7 operation and across 2 locations. - Involved in Preparing CBA's for Clients to understand the value we bring to them. Working on Growth plans for Accretive offshore. - Handled Transitions Onsite for accretive and migrated mostly all of the business currently being done offshore for accretive. Prepared the Transition Methodology for Accretive India.- Awarded Management Award for the year of 2008. - projects involve working to improve the efficiency and yield metrics of my COE.
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Manager OperationsIntellicom Contact Centers 2005 - 2007Managed variety of Projects from UK to Australian Outbound and responsible for initiating the BPMS for the organisation. -
Manager OperationsE Call International Pvt Limited Mar 2001 - May 2005Pilot team Member for E Call, Worked my way up in 4 years from a Sr Executive to Manager Operations. With a center of 4 FTE's to 300+ FTE center. Managed a shift of 150+ FTE's with blended processes for US. Got Certified as Green belt Six Sigma by KPMG.Handled Mortgage blended End 2 End process.Sales of Cards, Mobiles, UK/US and student loan E2E process.
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Process AssociateGecis India 2000 - 2001Customer Service Calls for Global Consumer Finance UK, Pilot Batch -
Marketing InchargeSure Sales Pvt Ltd May 1999 - Apr 2000Direct Sales in Delhi
Rahul Kakkar Skills
Rahul Kakkar Education Details
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Retail Management -
Commerce -
Army SchoolCommerce -
St. Xaviers Boys Academy
Frequently Asked Questions about Rahul Kakkar
What company does Rahul Kakkar work for?
Rahul Kakkar works for Walmart Global Tech India
What is Rahul Kakkar's role at the current company?
Rahul Kakkar's current role is Sr Director Walmart | Site leader Gurugram | Global Delivery & Operations | H&W | F&A | Transformation | Key Account Management | New Business & New Start Ups | Vendor Management | ISB & IMT Alumni | Certified GBS Master.
What is Rahul Kakkar's email address?
Rahul Kakkar's email address is ra****@****hoo.com
What schools did Rahul Kakkar attend?
Rahul Kakkar attended Institute Of Management Technology, Ghaziabad, Bangalore University, Army School, St. Xaviers Boys Academy.
What are some of Rahul Kakkar's interests?
Rahul Kakkar has interest in Children, Politics, Education, Gadgets And Cars, Poverty Alleviation, Stocks And Derivatives.
What skills is Rahul Kakkar known for?
Rahul Kakkar has skills like Team Management, Crm, Performance Management, Business Development, Leadership, Management, Change Management, Process Improvement, Vendor Management, Transition Management, Account Management, Customer Relationship Management.
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Rahul Kakkar
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