Building Copilot experiences for the energy industry.

- Led end-to-end migration processes from Ubuntu to Azure Linux for 50+ ADME instances across multiple regions, ensuring zero downtime and seamless transitions for all customers. Maintained transparent communication with team members to promptly address migration blockers. Achieved zero security actions for node OS image vulnerabilities, contributing to Microsoft-wide security initiatives for Azure offerings.- Led the onboarding of ADME to the Enhanced Privacy & Security Scan tool… Show more - Led end-to-end migration processes from Ubuntu to Azure Linux for 50+ ADME instances across multiple regions, ensuring zero downtime and seamless transitions for all customers. Maintained transparent communication with team members to promptly address migration blockers. Achieved zero security actions for node OS image vulnerabilities, contributing to Microsoft-wide security initiatives for Azure offerings.- Led the onboarding of ADME to the Enhanced Privacy & Security Scan tool, orchestrating both on-demand and event-based scanning for swift identification and resolution of potential leaks. Implemented automated scans and conducted static code analysis, leveraging the tool's capabilities, to efficiently address user data leaks. Show less

- Led the design and development of maintenance jobs to automate migration to Azure Linux for brownfield ADME instances, resulting in reduced security actions for node OS images and decreased maintenance overhead. Successfully provisioned greenfield ADME instances with Azure Linux by default, ensuring robust vulnerability management for future instances.- Played a crucial role in swiftly addressing customer-reported incidents and privacy concerns by conducting thorough root cause… Show more - Led the design and development of maintenance jobs to automate migration to Azure Linux for brownfield ADME instances, resulting in reduced security actions for node OS images and decreased maintenance overhead. Successfully provisioned greenfield ADME instances with Azure Linux by default, ensuring robust vulnerability management for future instances.- Played a crucial role in swiftly addressing customer-reported incidents and privacy concerns by conducting thorough root cause analyses, implementing immediate resolutions, and developing comprehensive, holistic fixes to prevent recurrence. Proactively created prioritized work items to ensure the timely implementation of systemic improvements, enhancing system integrity and security while prioritizing data privacy and compliance measures.- Established a standard practice for vulnerability management by executing comprehensive vulnerability scans using automation and distributing resulting work items across the team.- Achieved significant reductions in vulnerability counts and security actions by leading efforts to mitigate vulnerabilities within our product's OSS components. Implemented changes to adopt more secure artifact standards and standardized usage, effectively reducing the system security footprint.- Spearheaded the automation of release process notifications, enhancing operational efficiency by improving visibility into blockers and status across teams. Show less

Completed an intensive 14-week fellowship focused on business outcome mapping, user research, product growth, prototyping, metrics analysis, and system design. The program included real-world projects and mentorship from industry experts, culminating in a final capstone project.

- Identified and implemented metrics for monitoring, observability, and alerting, resulting in a 50% reduction in incident occurrences by enabling proactive issue detection and resolution.- Developed a load script to simulate real-world usage of the system and optimized application parameters, doubling the capacity to support concurrent users and enabling horizontal scaling to twice as many instances.- Conducted resiliency testing to assess application behavior under instance… Show more - Identified and implemented metrics for monitoring, observability, and alerting, resulting in a 50% reduction in incident occurrences by enabling proactive issue detection and resolution.- Developed a load script to simulate real-world usage of the system and optimized application parameters, doubling the capacity to support concurrent users and enabling horizontal scaling to twice as many instances.- Conducted resiliency testing to assess application behavior under instance failures and restarts, resulting in improved system resilience and availability, achieving a 99.99% uptime.- Collaborated with the Quality Assurance team to perform end-to-end load testing for digital channels in Webex Contact Centre, analyzing results to identify and resolve component failures, ultimately achieving a 99.76% pass rate for successfully handled contacts by agents Show less

- Integrated Webex Connect with Webex Contact Centre, empowering businesses with digital channels for customer care solutions and enabling customizable customer journeys.- Proactively identified a scalability bottleneck in the architecture, leading to the design and implementation of a prototype for an alternative architecture leveraging Akka Actors. Conducted rigorous load testing to validate the solution, resulting in a significant scalability enhancement from 3 to 20 instances of the… Show more - Integrated Webex Connect with Webex Contact Centre, empowering businesses with digital channels for customer care solutions and enabling customizable customer journeys.- Proactively identified a scalability bottleneck in the architecture, leading to the design and implementation of a prototype for an alternative architecture leveraging Akka Actors. Conducted rigorous load testing to validate the solution, resulting in a significant scalability enhancement from 3 to 20 instances of the application. Show less

- Developed an adapter layer for customers using Webex Contact Centre 1.0, enabling access to the routing capabilities of Webex Contact Centre 2.0 without necessitating migration to the new platform. This initiative significantly reduced operational overhead by streamlining support for multiple product versions.- Enhanced Webex Contact Centre functionality by implementing a feature to scan attachments and text messages from social media channels. Incorporated compliance settings to… Show more - Developed an adapter layer for customers using Webex Contact Centre 1.0, enabling access to the routing capabilities of Webex Contact Centre 2.0 without necessitating migration to the new platform. This initiative significantly reduced operational overhead by streamlining support for multiple product versions.- Enhanced Webex Contact Centre functionality by implementing a feature to scan attachments and text messages from social media channels. Incorporated compliance settings to ensure sensitive customer information remains secure and is not shared with agents, thereby bolstering data protection measures for the organization. Show less

- Implemented and maintained a comprehensive test suite using Cucumber, facilitating Behavior-Driven Development (BDD) practices.- Translated feature files into Gherkin syntax, ensuring clear communication and alignment between technical and business teams.

- Led a team effort to develop a web portal for Sharjah Media City (SHAMS) aimed at streamlining and automating the application processes for visas, passports, and driving licenses.- Collaborated with cross-functional teams to conceptualize and build a comprehensive prototype from inception, encompassing class modeling, database design, and dataflow modeling.- Utilized a combination of HTML5 and Bootstrap to craft an intuitive and responsive front-end interface, ensuring a… Show more - Led a team effort to develop a web portal for Sharjah Media City (SHAMS) aimed at streamlining and automating the application processes for visas, passports, and driving licenses.- Collaborated with cross-functional teams to conceptualize and build a comprehensive prototype from inception, encompassing class modeling, database design, and dataflow modeling.- Utilized a combination of HTML5 and Bootstrap to craft an intuitive and responsive front-end interface, ensuring a seamless user experience.- Implemented backend functionality using Python with the Django framework, integrating robust features and ensuring smooth data management. Show less