- 14+ years of experience in SAP CRM & Salesforce CRM.- 5 Years 9 months in TATA Consultancy Services (TCS) and currently associated with Springer Nature Technology & Publishing Services (P) Ltd.- Worked on SAP CRM: ADT for Hybris Marketing, Google Charts on WebUI, integration of PDF with WebUI, Javascripts on WebUI, Export custom data into XLSX from WebUI, Guided Activity, Rapid Application Development, Creation of dynamic views, Implementation of shared memory to improve performance, Product configuration realted issues and middleware issues.- Worked as lead developer & coach for EMC2 xPression (xDesign & xAdmin) and integrated with SAP CRM via SAP PI.- Involved in end-to-end implementation Projects in SOLAR for Springer, Asian Paints CRM Implementation, BSNL CDR-2 CRM Implementation and SOLAR for Springer.- Web UI Enhancements & Developments and SAP CRM ABAP for Sales, Service, Complaints, Marketing, Warranty and Loyalty Management.- Implemented Model Provider Classes (MPC) and Data Provider Classes (DPC) and exposed services in SAP NetWeaver Gateway system for Website Integration with SAP CRM 7.01.- Experience in ETL development, data cleansing and data management from Oracle PL/SQL to SAP CRM 7.01 and also implemented SAP ABAP Reports to upload the data into SAP CRM 7.01 System.- Ability to understand business process, identify bottlenecks, area of improvements and propose appropriate solutions.- Have demonstrated ability to effectively lead virtual teams in solving complex business problems across geographic and organizational boundaries.- Strong believer in team work, building cordial relation with people inside and outside the organization, innovative solutions for difficult programming problems, self and fast learner.