Rahul Kumar Email & Phone Number

Noida, Uttar Pradesh, India

• Responsible for overall support department function related technical calls.
• Responsible to effectively, efficiently and economically manage the available workforce.
• Completely responsible for providing client support for the supply orders under warranty/ AMC.
• Ensuring the allocation of resources, duties, responsible functions to the technical team comprising of technicians & engineers in consultation with reporting manager.
• Properly maintaining of records in all formats like SAP, EXCEL, hardcopy of files, PPT as & when required.
• Assigning the complaint to attend and resolve to the technical team (Technician, Engineer).

Noida, Uttar Pradesh, India

Responsible for Sales of CCTV, FAS, ACS, VMS, PA and Other electronic security solutions pan India for banking, corporate and retails clients. Coordinating with various departments such as service, accounts, AMC, warehouse for successful project execution. SPOC of key accounts assisting in providing quote, schedule engineer, Billing and invoicing.

Delhi, India

• Assist the project manager in the development of project management documents such as project budgets, project schedules, scope statements and project plans.
• Execute project management administrative and bookkeeping tasks such as managing invoices, purchase orders and inventory reports, among other financial documents
• Supervise the project procurement process
• Meeting with project clients to assess their needs and define project requirements, acceptance criteria and project timelines
• Assign tasks to team members and help them understand what’s expected from them in terms of project milestones and deliverables
• Schedule stakeholder meetings, document and generate reports

Gurugram, Haryana, India

• Planning and scheduling the engineer visits for clients for installation, complaints.
• Follow up with engineers on progress status of work
• Coordinating with engineers & managers for site requirements & installation completion, complaint handling, etc. of assigned territory.
• Preparing & updating the reports for completion of installation & complaints.
• Maintaining daily activity report/progress status report.
• Maintaining a database of clients and client needs.

Noida, Uttar Pradesh, India

• Maintaining Compression Chain and Monitoring of Broadcast Channels
• Experience of working in HD/SD, DVB/DVBS-2, MPEG2/MPEG4 environment.
• Scheduling recovery backup and coordinating with the technical team to restore the database in case of system failure.
• Knowledge of MPEG-2and MPEG-4 video compression.
• Knowledge of PSI-SI, DVB & DVB-S2.
• Knowledge of broadcast engineering, video compression & Set Top Box

Noida, Uttar Pradesh, India

• Managing the installation, configuration & Termination of Panels, Sensors, detectors, network services and peripherals at various sites (Banks, ATMs, shopping malls & Retails outlets).
• Responsible for Site taken on QC & handover to Service Team & quality of work.
• Knowledge of connection & troubleshooting of various security devices like Programmable PCB, Panic alarms, fire alarm, thermal sensors, vibration sensors, contact sensors, cameras.
• Knowledge of Set up of security solution (CCTV & alarm system)
• Facilitated all Equipment maintenance requests.
• Coordinating with the client and resolution of all calls within limited time Period.