Rahul Kumar Email & Phone Number

Noida, Uttar Pradesh, India

• Responsible for overall support department function related technical calls.• Responsible to effectively, efficiently and economically manage the available workforce.• Completely responsible for providing client support for the supply orders under warranty/ AMC.• Ensuring the allocation of resources, duties, responsible functions to the technical team comprising of technicians & engineers in consultation with reporting manager.• Properly maintaining of records in all formats like SAP, EXCEL, hardcopy of files, PPT as & when required.• Assigning the complaint to attend and resolve to the technical team (Technician, Engineer).• Closing the complaint once attended based on the service call report.• Raising ‘Indents’ for procurement of spares, new requirements sales.• Feeding the supply orders received against AMC, up sales etc.• Updating of the status of client feedback, Payment, BG etc.• Approval from Authorities for the product rectification / Replacement.• Monitoring the storage facility on AMC sites and warranty sites of their respective sites.• Maintaining the required service lab and tools.• Forecasting the requirement of spare parts.• Planning of Tours for different client location and follow up of installed equipment’s status and inform to HOD/AGM.• Monitoring and taking regular feedback from the clients.• Staff’s orientation & continuous initiative towards team building.• Closely watching the team’s activities and updating the line managers.• Working towards the overall team’s well-being (professional as well personal), Conduct training, Presentation and technicians orientation and induction.• Assist project team from the commissioning stage and help in complete execution of project Dept. wherever required.

Noida, Uttar Pradesh, India

Responsible for Sales of CCTV, FAS, ACS, VMS, PA and Other electronic security solutions pan India for banking, corporate and retails clients. Coordinating with various departments such as service, accounts, AMC, warehouse for successful project execution. SPOC of key accounts assisting in providing quote, schedule engineer, Billing and invoicing.

Delhi, India

• Assist the project manager in the development of project management documents such as project budgets, project schedules, scope statements and project plans.• Execute project management administrative and bookkeeping tasks such as managing invoices, purchase orders and inventory reports, among other financial documents• Supervise the project procurement process• Meeting with project clients to assess their needs and define project requirements, acceptance criteria and project timelines• Assign tasks to team members and help them understand what’s expected from them in terms of project milestones and deliverables• Schedule stakeholder meetings, document and generate reports• Proving Technicians and vendors to meet project needs PAN India.• Generating PO and WO for all new orders.• Coordinating with WHS teams for on time material dispatches.• Keeping close co-ordination with engineers and clients.• Maintaining DC data for all dispatches and reverse pickups.• Maintaining Daily/Weekly/Monthly reports for Internal and client Review meetings.• Responding pro-actively to telephones email inquiries of clients.• Maintain good relationships with service providers and clients to keep customer base.

Gurugram, Haryana, India

• Planning and scheduling the engineer visits for clients for installation, complaints.• Follow up with engineers on progress status of work• Coordinating with engineers & managers for site requirements & installation completion, complaint handling, etc. of assigned territory.• Preparing & updating the reports for completion of installation & complaints.• Maintaining daily activity report/progress status report.• Maintaining a database of clients and client needs.• Responding pro-actively to telephones email inquiries of clients.• Generating new sales leads and selling AMC via calling.• Arranging Client meetings with sales team to acquire new business.• Escalating operational issues to senior management.• coordinate for imprest related payments with engineers and accounts team related to travelling and stay arrangements• Following up on all Escalated cases on report basis.

Noida, Uttar Pradesh, India

• Maintaining Compression Chain and Monitoring of Broadcast Channels• Experience of working in HD/SD, DVB/DVBS-2, MPEG2/MPEG4 environment.• Scheduling recovery backup and coordinating with the technical team to restore the database in case of system failure.• Knowledge of MPEG-2and MPEG-4 video compression.• Knowledge of PSI-SI, DVB & DVB-S2.• Knowledge of broadcast engineering, video compression & Set Top Box

Noida, Uttar Pradesh, India

• Managing the installation, configuration & Termination of Panels, Sensors, detectors, network services and peripherals at various sites (Banks, ATMs, shopping malls & Retails outlets).• Responsible for Site taken on QC & handover to Service Team & quality of work.• Knowledge of connection & troubleshooting of various security devices like Programmable PCB, Panic alarms, fire alarm, thermal sensors, vibration sensors, contact sensors, cameras.• Knowledge of Set up of security solution (CCTV & alarm system)• Facilitated all Equipment maintenance requests.• Coordinating with the client and resolution of all calls within limited time Period.• Providing technical & engineering support to the team from conception to completion of project and service calls.• Regular documentation of all calls attended, and all works performed.• Applies advanced technical knowledge to solve unusual complex issues solely.