As a Manager - Securities Management at S&P Global Market Intelligence, I lead a team of analysts and associates who provide accurate, complete, and timely reference data and content for various financial products and markets. I have over 10 years of experience in Customer Support and deep dive into improving customer experience, and I have successfully delivered several projects and initiatives that improved the quality, efficiency, and customer satisfaction of our data and content offerings.My core competencies include process automation, project management, customer support, operational management, critical thinking, and leadership. I have a strong track record of implementing lean and automation solutions that reduce costs, errors, and turnaround time, as well as enhance data accuracy and consistency. I also have excellent people and client management skills, and I strive to foster a collaborative and supportive work environment that empowers my team to achieve their goals and deliver exemplary service to our clients. I hold an MBA in Project Management from ITM Group of Institutions, and I am certified in Managing Virtual Teams, Managing Skills for Remote Leaders, and Deep Work.