Spearheaded sales efforts and nurtured relationships with partners across the industry, demonstrating strong leadership in driving revenue growth. Acted as the primary point of contact for sales leads, ensuring effective communication and collaboration with partners.Led day-to-day sales and operations activities with a focus on increasing revenue and optimizing processes for efficiency. Implemented strategies to enhance customer orientation, gather feedback, and resolve issues promptly to maintain high customer satisfaction levels.Achieved gross billings of over 12 million in a year, significantly contributing to the organization's sales targets and overall growth.Conducted market analysis to identify opportunities and maintain up-to-date market intelligence on customers in the region. Cultivated and nurtured vendor relationships to secure the most competitive pricing available, thus optimizing cost management.Monitored key performance indicators (KPIs) to track the department's performance and implemented corrective measures as necessary to ensure operational efficiency.Developed a deep understanding of the business to effectively address customer needs, thereby contributing to customer retention efforts.Facilitated effective communication with operations teams, identifying opportunities, addressing challenges, and exploring alternative solutions to enhance customer service and satisfaction.

Developed and implemented the company's business plan, goals, and targets, aligning strategies with overall objectives. Strategized initiatives that led to incremental sales growth, achieving targets ranging from five to seven figures.Provided mentorship, formal training, and guidance to the sales team, fostering professional development and enhancing sales effectiveness. Played a key role in driving sales growth through effective leadership and team management.Oversaw financial operations, including budgeting, forecasting, and financial planning, ensuring adherence to financial targets and identifying opportunities for growth and stability.Collaborated closely with the operations team to manage day-to-day challenges, ensuring smooth operations across all product lines. Worked towards aligning operations and marketing efforts to achieve optimum revenue generation and customer satisfaction.Supported digital marketing and social media channels in campaigns and promotions, leveraging online platforms to enhance brand visibility and drive sales.Ensured effective communication with the operations team, addressing opportunities, challenges, and alternative options to improve customer service and satisfaction. Fostered collaboration between operations and marketing teams, working towards common goals and objectives.

Oversaw employee transportation, vendor management, and inventory management, ensuring smooth operations and cost-effectiveness. Acted as a facility advisor to the CEO, providing guidance on infrastructure-related issues and contributing to strategic decision-making.Coordinated manpower and administrative requirements for the facility, effectively aligning resources with organizational needs. Conducted induction and orientation programs for new recruits, facilitating their seamless integration into the company culture.Played a key role in planning and advising on new projects and the automation of facility systems, enhancing operational efficiency and productivity.Conducted monthly reviews and organized offsite team activities, get-togethers, and other events to foster team bonding and morale.

UK Department (September 2005 – April 2007):Led a team handling inbound and outbound processes for Hutchison 3G, ensuring efficient and effective operations. Provided soft skills and product training to team members, keeping them updated on process changes and improvements.Conducted on-the-job training for new recruits, equipping them with the necessary skills and knowledge to excel in their roles.Managed roster and attendance, monitored attrition rates, and focused on internal team retention through regular reviews and team-building activities.Australia Department (April 2007 – April 2010):Handled cross-departmental functions, including customer service and retentions, demonstrating versatility and adaptability in managing diverse responsibilities.Implemented quality control measures, provided periodic feedback to team members, and conducted performance appraisals to ensure high service standards.Recognized as the most effective and efficient Team Leader for the years 2008 and 2009 in the Australian department, showcasing your exemplary leadership and performance.

Attended client review calls and effectively translated client requirements into actionable business processes, ensuring alignment with organizational objectives and client expectations.Took responsibility for the selection and development of direct reports, nurturing talent within the team and fostering a culture of continuous learning and growth.Implemented strategies that led to improvements in profit and loss (P&L) figures for the process, achieving regular increases in collection and enhancing overall financial performance.Ensured adherence to all contractual obligations defined by the client, including hours, billing, and contract revisions, thereby maintaining strong client relationships and meeting service level agreements.Managed roster and attendance, monitored attrition rates, and focused on internal team retention through monthly reviews and engaging in offsite team activities, fostering a positive work environment and enhancing team cohesion.

Played a significant role in contributing to the sales figures for the process by effectively probing customers and providing them with relevant information, thereby driving sales performance.Leveraged your expertise as a Subject Matter Expert to assist new recruits in understanding procedures and processes, ensuring their seamless integration into the team. Achieved the 'Train the Trainer' Certification, demonstrating proficiency in training methodologies and instructional techniques.Conducted Training Need Analysis to identify areas for improvement in sales techniques and customer retention strategies, aligning training programs with organizational objectives.