Rahul Raj Email & Phone Number

Gurugram, Haryana, India

 Have experience in heading service operation of WAAS project in North Region. Handling the Delhi branch as BSM in normal RO, Cooler, Chimney and AC. Monitor all Service KPI’s of ASM. Creating the Service Structure for smooth service. Responsible for Spare Billing to SF, AMC target achievement and revenue generate. Domain Expert in Customer service strategy, service marketing, spare management, Training & Development, Service partner Management.  Escalation desk team handling to minimize the escalations.

Mathura, Uttar Pradesh, India

 High Quality Mentoring, Training and Guiding of personnel. Deliver Service target for all products by executing the distribution strategy. Execute promotional activities for channel partners to drive Service and build market credibility. Monitor the quality of acquisition through the team. Ownership of SLA delivery and Customer Satisfaction. Timely audit if construction, customer premises, and team punctuality or skills missing. Planning service delivery policies to achieve KPI’s. Ensure that the organizations processes and policies are adhered. Provide regular input to keeping our processes in alignment with our service philosophy easy and simple.

Agra

 Imparting product support to Service Centers of R-AC and REFRIGERATOR Products. Monitor all Service center and SSD dealer activities along with resident engineers that include quick. Responsible for AMC revenue decides by company. Allot targets to service partners and achieve it. Maintaining all service partner’s records. Resolving service partner issues related to customer service, claim settlement etc. Facilitate and drive action plans for process improvement. Responsible for low repair time by having quality repair. Good Spare Part inventory reconciliation as per process and arranging spare parts from company.______________________________________________________________________________

Agra Area, India

✔ Successfully managed the activities of 14 team members in multiple locations. ✔ Created training manuals targeted at resolving even the most difficult customer issues.✔ Developed, implemented and monitored programs to maximize customer satisfaction.✔ Owned team productivity metrics.✔ Improved service quality and increased sales by developing a strong knowledge of company's products and services.✔ Provided detailed monthly departmental reports and updates to senior management.✔ Addressed negative customer feedback immediately.✔ Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.✔ Resolved customer questions, issues and complaints.