IT professional with 2+ years of Help Desk experience, specializing in technical troubleshooting, customer support, and IT asset management. Proficient in using IT service management tools like Jira, managing hardware imaging, operating systems, and provisioning hardware. Experienced in streamlining workflows through effective asset tagging and deployment. With a background in supervisory roles across various industries, I excel at managing client expectations, providing exceptional technical support, and ensuring satisfaction. Continuously dedicated to expanding my expertise and staying ahead of growing technologies.