Rahul Sharma Email & Phone Number

United States

Dehra Dun Area, India

Managing a team of 100 and 250+ customers whose company revenue is over $100MIL each to deliver superior service and deliverables around a inhouse ERP and Order Management software.Multiple B2B (Also Punchout) and B2C websites, pulgin to this Unified system.Conceptualize, Build, Test and Deploy latest solutions in the e-commerce.Manage Programming Team & Operations Teams, by creating processes which enhance the experience of either team.Manage Global Leadership vision &… Show more Managing a team of 100 and 250+ customers whose company revenue is over $100MIL each to deliver superior service and deliverables around a inhouse ERP and Order Management software.Multiple B2B (Also Punchout) and B2C websites, pulgin to this Unified system.Conceptualize, Build, Test and Deploy latest solutions in the e-commerce.Manage Programming Team & Operations Teams, by creating processes which enhance the experience of either team.Manage Global Leadership vision & expectationsComapny serving in multiple Countries in every continent with respect to:Warehouse Management - UPS Wordship and USPS Endicia mapping to and from our systemEDI and SAP integrations for seemless flow of ordersDropship/ Custom Orders/ Partial Fullfilments/ Freight management/ Low truck LoadsIntegrations with various Imprint VendorsIntegrations with varirous SSO and Punchout providers like Coupa, iValua & OracleIntegrating Shopify, BigCommerce & other popular e-commerce storesASN management within system and Customer query manaement via OPS teamCoupons, Automatic Discounts and other added featuresManaging special event for products which are high demand - Server load and Security manementAll in all, managing multiple faucets of end to end e-commerce supply chain, specially and not limited to Programming Team. Show less

Dehra Dun Area, India

• Scrum Master – Agile way of workingo Backlog maintenanceo Sprints defineo Daily standupso Burndown charts• Scrum + Waterfall method merged projects handled• Business Development• Business Consulting• Wire framing, Relational Diagrams• Single Point of Contact with Clientso Prime communicator between Product Owner and teamo Reviews process with Team and Product Owner and makes improvements as needed• Project Managemento Creation & Execution of… Show more • Scrum Master – Agile way of workingo Backlog maintenanceo Sprints defineo Daily standupso Burndown charts• Scrum + Waterfall method merged projects handled• Business Development• Business Consulting• Wire framing, Relational Diagrams• Single Point of Contact with Clientso Prime communicator between Product Owner and teamo Reviews process with Team and Product Owner and makes improvements as needed• Project Managemento Creation & Execution of project work planso Identification of team roles and responsibilitieso Identification of project risk & challenges and address themo Plan for the Milestones/tasks and timelineso Monitoring the project progress• Team Managemento Assigning tasks to each team members in PMSo Keeping the team members accountableo Resolving conflicts if anyo Ensure that the team is fully functional and productive• Documentation & Reportingo Responsible for keeping all the documents up to dateo Reporting the challenges, concernso Risk reporting & mitigation• Coordinating Meetings Show less

Mumbai Area, India

Changes and new Release on our infrastructure throughout the SDLC, coordinating with BMC, Production Support, Business Analysts, Service Design, Customization team, Testing Team and keeping our stakeholders informed.• All Hotfixes/ Customization/ Configuration/ Data Loads and Infrastructure changes are Reviewed for Risk and Impact• Managing 3 environments DEV, QA and PROD with sequential transition of the change to these• SPOC for all Infrastructure Changes, RFC, Rollback review and… Show more Changes and new Release on our infrastructure throughout the SDLC, coordinating with BMC, Production Support, Business Analysts, Service Design, Customization team, Testing Team and keeping our stakeholders informed.• All Hotfixes/ Customization/ Configuration/ Data Loads and Infrastructure changes are Reviewed for Risk and Impact• Managing 3 environments DEV, QA and PROD with sequential transition of the change to these• SPOC for all Infrastructure Changes, RFC, Rollback review and edit• Coordinate and collaborate with various internal and external stakeholders • Leading the Change Approval Board and the Infrastructure Working Group, to explain each change prior approval• Ensure that appropriate actions have been planned to minimize both the risk of failure and the impact on users during change implementations • Ensure that the timing of planned implementations does not conflict with other planned changes or events• 100% availability of the ITSM service• Publishing the Release Calendar• Gold Build and Standard Release management• Detailed understanding of the Change and Release Management procedures • Reporting Responsibility• Project Plan Set-up, maintenance and control• Project Reporting• Project Finance• Project Communication• Project Administration• Project Analysis and Quality Process• Build and maintain knowledge repository of best practices & highlights• Generate portfolio and project specific metrics for analysis, internal audits and progress reports as appropriate to the top management Show less

London, United Kingdom

Technology HP Quality Center, QTP, Mingle, Performance Center, BMC RemedyDescription Responsible for managing life cycle of IT incidents, Application Management and service requests, Perform initial severity assessments and mediate and severity assessment disputes, Interfaces with all levels of management to negotiate incident priorities and outcomes, Ensuring timely response to major incidents, the proper documentation of those incidents, and timely resolution of the incident… Show more Technology HP Quality Center, QTP, Mingle, Performance Center, BMC RemedyDescription Responsible for managing life cycle of IT incidents, Application Management and service requests, Perform initial severity assessments and mediate and severity assessment disputes, Interfaces with all levels of management to negotiate incident priorities and outcomes, Ensuring timely response to major incidents, the proper documentation of those incidents, and timely resolution of the incident leveraging resources from throughout the IT organization. Understand and manage client expectations to ensure strong client service and satisfaction by meeting the needs of clients in a complete and timely manner and be an advocate for its customers when issues arise. Show less

Noida Area, India

VERITAS Net Backup Daily Backup Activities, Backup-Restoration & Recovery, Log Checking, Vaulting of tapes and all Backup related jobs using Storage-Tek and IBM library. Working on all UNIX flavors and windows platform + BCP - Disaster management

Master Of Computer Applications (Mca)

Bca

Isc, Sciences, A

Icse, General Studies, A