Rahul Goswami Email & Phone Number

India

India

-Managing Outsourced Global Infrastructure Operations across NA, EMEA & UKI within a defined annual fiscal estimate.-Vendor Relationship Management in Cloud Platform Services & Enterprise Data Center Service -End-to-End Governance model for Infrastructure Services hosted from Vendor's Data-center-Communication Management as a Tower Lead to SM to BU-IT to Vendors-RFP, RFI, SLA Management (Compute / Storage Service -Managed Servers/Storage, Database Assurance, Backup Operations, Patch Management & Managed Security)-Financial Management (Pricing Benchmark, Reduction & Consolidation), Risk & Compliance Management-Service Integration and Management (SIAM) & Relationship Management

Operational Responsibilities-Service Level Targets, Credits and Measurement for External hosting and Cloud Services in AON Datacenters (Servers,Storage,Network,Database,Backup Operations,Patch Management & Security)-Patching & Vulnerabilities remediation (Both Infra & App)-Capacity Planning (Virtualization & Network Infra, Central Storage, SAN or Local Storage Drives)-Procurement Pricing for Upgrade and new device in Data center Infrastructure-Critical Incident governance, Root Cause analysis & Change planning approval-Point of Escalation (AON Datacenters and Suppliers)-Ensure robust Monitoring process, Quality scans & Audit findingsVendor Management-Communication Management as a Tower Lead to SM to BU-IT to Vendors-Reporting and SLA Management (Managed Servers/Storage, Database Assurance, Backup Operations, -Patch Management & Managed Security)-Cost Management (Pricing Benchmark, Reduction & Consolidation), Risk & Compliance Management-Governance model for Infrastructure Service-Service Integration and Management (SIAM) & Relationship ManagementCAT modelling and Impact Forecasting-Software Package Management-Environment Build out and Hardware Support-Disaster Recover Test-Ticket Management System

Responsible to solution complex defies by syndicating people, process and technology. Expert in Problem management by leading the task force for driving root cause analysis of major outages in Enterprise and Infrastructure Architecture.- Environment : Data-center Operations & Infra/ Distributed (VMware/Citrix/Windows), Backup and Storage Solutions/ Mainframes / EUC / IS / Network / Security- Process Manager for ITSM (Nordics Service Portfolio)- Implementation and execution of Service Management processes- Customer/Vendor relations and communication- Offshoring, Leadership and Management in Service Transition- Trend Analysis for Pro-active problem management using with 6Sigma and Kaizen methodologies- Translate high level action plans into process maps and workable next steps towards meeting ST goals using ITSM best practices - Identifies performance gaps and develop corrective action plans as a part of root cause analysis

Noida Area, India

-Single point of contact for the functional areas aligned to the Service Delivery and Project Management for Extranet environment - Java, J2EE, .Net, SharePoint, IIS, Web/App server Tomcat Apache and Mainframe AS400-As a part of Project team, responsible for various data management activities in terms of data mining, representation and analysis via various tools Project tools (MS Project Server/Performa)-Generate, analyze and present monthly, weekly & daily environment intelligence to Client Service Management.-Use organization different tools for comparative analysis to maintain the Quality of Service.-Perform extensive monitoring and analysis of traffic management services & reports to Identify, process, system & identify information synchronization gaps and improvement.-Help Management make business and operational decisions by providing Data Analysis and Trending.-Continuously working on improvement plans interacting with different entities. Plan actions internally to implement Service Improvement Plan that have been agreed with CSM. Accountable for compliance with Service Level Agreements (SLA) and provide feedback to all Stakeholders for process improvements.

Noida

Worked as an Account Lead for SCCM Toolset for Deployment and administration.Key Responsibilities Software Control and Deployment, Build and manage capability, automation and standardization initiativesCreating sites/site system roles and running daily health checks.Other Responsibilities Application Management, OS Deployment and Patch Management modulesDeploying the applications through SCCM and testing of the same on different platformsApplication Packaging and repackaging using Admin studio/Install shield/ Wise Package StudioDrive/manage service quality and improvement of service delivery processes.#DXCTECHNOLOGY

Gurgaon, India

My area of responsibility1.Assist with the development, documentation, and maintenance of data quality standards and domain profile to processes it across the corporation. 2. Monitor compliance of data domain flows and data stores against data quality standards and provide related reports to data domain stakeholders. 3. Maintain an open line of communications and a strong working relationship with Premium Clients.4. Work with information technology counterparts to assist with data seeding, enrichment, and validationTechnical - Product development and support for iYogi internal business application unit (VB, XML, HTML)SOE Control & Deployment - Software push by Using the SMS Administrator ConsoleSystem management (Servers) - Symantec Enterprise Antivirus - Configuration and Support for SOHO

Gurgaon, India

Worked for Sun Microsystem ProjectMy area of work was Apache Build and Tomcat build specificed as per Standard Operating Environment, AwStats Overview, Creation and Troubleshooting, Deployment of Warfile, SSL Certificates. Creation/Renew/Upload on Production server, Site-Scope Monitoring for Extranet environment.

Noida Area, India

Major Clients - Indian Army, DRDO, CGHS, NIVH, Survey of India, UJVNL, Central Secretariat, IIRS, FRIVirtually creating Basic Server/Workstation and other HCL Handheld device based on Project tender to assist Marketing team.Sales growth facilitation by conducting technologist and account in-servicing survey and presentationParticipate and promote HCL Product support programs (Campaign KIOSK Management Platform)Educate customers on products, procedures, and industry trendsProduct and Competitor research to remain on the forefront of HCL device technology Adhere to and ensure the compliance of HCL Code of Conduct, all Company policies and standards.

Pgdit - Cloud & Enterprise Platform Services, A+

Cloud Computing designing, planning, and scaling cloud implementations. Design and deploy dynamically scalable and reliable applications.

Master'S Degree, Information Technology Project Management

Bachelor Of Engineering (B.E.), Electronics And Communications Engineering