An enthusiastic and dedicated IT Leader, with an extensive experience of 18+ years in Service Delivery, Infrastructure Support, Business and systems analysis, Project management and development. Proven in the delivery of business critical IT projects from initial definition of project scope through to the development, design and integration of viable technical solutions. Possesses a high level of technical literacy and business acumen and is proficient in all aspects of delivering quality assurance projects. A natural leader who is adept at supporting and directing multi-functional teams to ensure the delivery of all company objectives and technical requirements. Utilizes excellent communication skills to build strong internal and external relationships, adopting a confident approach to stakeholder management.Tools/Technologies• Hands on experience with Modeling tool – AWS { CloudTrail; CloudWatch; Systems Manager; Config, Ops Work }ITSM Tools - JIRA, Salesforce, Manage Engine, BMC Remedy, Service NowEnterprise Monitoring Tool - DataDog, MoogSoft AIOPs, New Relic, Zabbix, x-MattersManagement Tool – MS Project, Asana, Trello, Evernote, Azendoo, Microsoft Tools – Office Suite, Office 365 Project Plan, Access, Visio, One NoteProgramming Languages – Microsoft Visual Basic, XML, HTML, Shell Scripting UNIXOperating Systems – Microsoft , Linux, Ubuntu, Mac OS, Android OS Below are some major Clients I have worked with in different domains such as Banking & Insurance, Logistics, Engineering Mining & Chemical, Network Solutions, Telecom, Health-Care, Postal Service-Microsoft; Amazon; DuPont; Sandvik; EVRY; Royal Mail Group; Motorola;