Raiane Amarante Email & Phone Number

Customer Success Manager in LATAM, US and EMEAI'm happy to say that I won the Customer Success Manager Performance Competition called HunterGames three times in a row! And I am the CSM with the highest number of Upsells in 2022.Main activities🔹 Onboarding and Implementation🔹 Relationship Management🔹 Customer Training and Education🔹 Customer Success Planning🔹 Proactive Support and Issue Resolution🔹 Adoption and Engagement Tracking🔹 Renewals and… Show more Customer Success Manager in LATAM, US and EMEAI'm happy to say that I won the Customer Success Manager Performance Competition called HunterGames three times in a row! And I am the CSM with the highest number of Upsells in 2022.Main activities🔹 Onboarding and Implementation🔹 Relationship Management🔹 Customer Training and Education🔹 Customer Success Planning🔹 Proactive Support and Issue Resolution🔹 Adoption and Engagement Tracking🔹 Renewals and Expansion Opportunities🔹 Customer Feedback and Advocacy🔹 Customer Health Monitoring🔹 Collaboration with Internal TeamsAs a Customer Success Manager, I thrive on building strong relationships with customers and ensuring their success with our products. I excel in guiding customers through the onboarding process, providing training and support, and proactively addressing any challenges they may face. My goal is to drive customer satisfaction, retention, and expansion by understanding their unique needs and helping them achieve their desired outcomes. Show less

🔹 Consultancy:Business consultant for clients: Pandora LATAM (Jewelry), Lacta (Mondelez), Intelipost (Transportation & Logistics), and Bartofil, performing business modeling, assessing market behavior, supply and demand, seasonality, brand positioning, digital media assessment, SEO, usability of website, logistics, promotional actions, product evaluation, among other impact factors.🔹 Digital Planning:Evaluating supply and demand, seasonal trends, market behavior, brand… Show more 🔹 Consultancy:Business consultant for clients: Pandora LATAM (Jewelry), Lacta (Mondelez), Intelipost (Transportation & Logistics), and Bartofil, performing business modeling, assessing market behavior, supply and demand, seasonality, brand positioning, digital media assessment, SEO, usability of website, logistics, promotional actions, product evaluation, among other impact factors.🔹 Digital Planning:Evaluating supply and demand, seasonal trends, market behavior, brand positioning, digital media assessment, SEO, website usability, seasonal inventory, promotional opportunities, product evaluation, and other impactful factors.🔹 Main Activities:Business modelingMarket behavior assessmentSupply and demand analysisSeasonality evaluationBrand positioningDigital media assessmentSEO optimizationWebsite usability enhancementLogistics optimizationPromotional actionsProduct evaluation Show less

Curitiba E Região, Brasil

🔹 Main Activities:Planning, implementing, and optimizing campaigns with a focus on awareness and performance.Daily performance monitoring using Google Analytics.Collaborating with clients to define strategies and create strategic and tactical plans.Creating and automating comprehensive reports with critical and performance analysis.Delivering report presentations to clients.Interfacing with account management and media channels.Conducting training sessions on tools… Show more 🔹 Main Activities:Planning, implementing, and optimizing campaigns with a focus on awareness and performance.Daily performance monitoring using Google Analytics.Collaborating with clients to define strategies and create strategic and tactical plans.Creating and automating comprehensive reports with critical and performance analysis.Delivering report presentations to clients.Interfacing with account management and media channels.Conducting training sessions on tools used and performing report analysis.I participated in actions with successful cases, including the case published by Google of TIM's brand repositioning in 2016 (https://bit.ly/3aWjS2K) and the internationally nominated CX Innovation Awards 2018 (https://bit.ly/3aTCpg4).🔹 Clients:TIMAvonPernambucanasB2WTrollerAmstel Show less

Curitiba E Região, Brasil

Planning and executing digital advertising campaigns on various platforms like social media, search engines, display networks, and video channels.Identifying target audience segments based on demographics, interests, and behaviors for effective ad targeting.Creating engaging ad copy and visuals in collaboration with designers and copywriters.Monitoring campaign performance, analyzing metrics, and optimizing ads for better results.Managing digital advertising budgets to maximize… Show more Planning and executing digital advertising campaigns on various platforms like social media, search engines, display networks, and video channels.Identifying target audience segments based on demographics, interests, and behaviors for effective ad targeting.Creating engaging ad copy and visuals in collaboration with designers and copywriters.Monitoring campaign performance, analyzing metrics, and optimizing ads for better results.Managing digital advertising budgets to maximize impact and cost-effectiveness.Conducting A/B tests to compare different ad variations, landing pages, or targeting strategies.Tracking and reporting campaign results using analytics tools, providing insights and recommendations for improvement.Managing social media accounts, creating content, engaging with the audience, and monitoring trends.Optimizing website content and implementing SEO strategies for improved organic search rankings.Collaborating with clients, providing updates on campaign performance, and addressing their needs.Staying updated on digital media trends, best practices, and new technologies through industry research.Client: Warner Bros, Porto Seguro, Losango, Gazeta do Povo, Grupo Pão de Açúcar, Puzzles e Boticário. Show less

Planning, strategizing, and executing digital advertising campaigns across various platforms, such as social media, search engines, display networks, and video channels.Audience Targeting: Identifying target audience segments based on demographics, interests, behaviors, and other relevant factors to optimize ad targeting and reach.Performance Monitoring and Optimization: Continuously monitoring campaign performance, analyzing key metrics, and making data-driven optimizations to… Show more Planning, strategizing, and executing digital advertising campaigns across various platforms, such as social media, search engines, display networks, and video channels.Audience Targeting: Identifying target audience segments based on demographics, interests, behaviors, and other relevant factors to optimize ad targeting and reach.Performance Monitoring and Optimization: Continuously monitoring campaign performance, analyzing key metrics, and making data-driven optimizations to improve ad performance, maximize return on investment (ROI), and achieve campaign goals.Budget Management: Managing digital advertising budgets, allocating funds across campaigns, and optimizing spending to ensure cost-effectiveness and maximum impact.Ad Copy and Creative direction: Creating compelling ad copy and engaging visual content, collaborating with designers and copywriters to develop effective ad creatives.A/B Testing: Conducting A/B tests to compare different ad variations, landing pages, or targeting strategies to identify the most effective approach and optimize campaign performance.Analytics and Reporting: Utilizing analytics tools to track and measure campaign results, preparing regular reports with key performance indicators (KPIs), and providing insights and recommendations for campaign improvements.Client Communication: Collaborating with clients, understanding their goals and objectives, providing regular updates on campaign performance, and addressing any questions or concerns.Industry Research: Staying updated on the latest digital media trends, emerging platforms, industry best practices, and technological advancements to ensure cutting-edge strategies and tactics.Client: TIM. Show less

Curitiba E Região, Brasil

Planning and executing digital advertising campaigns on various platforms like social media, search engines, display networks, and video channels.Identifying target audience segments based on demographics, interests, and behaviors for effective ad targeting.Creating engaging ad copy and visuals in collaboration with designers and copywriters.Monitoring campaign performance, analyzing metrics, and optimizing ads for better results.Managing digital advertising budgets to maximize… Show more Planning and executing digital advertising campaigns on various platforms like social media, search engines, display networks, and video channels.Identifying target audience segments based on demographics, interests, and behaviors for effective ad targeting.Creating engaging ad copy and visuals in collaboration with designers and copywriters.Monitoring campaign performance, analyzing metrics, and optimizing ads for better results.Managing digital advertising budgets to maximize impact and cost-effectiveness.Tracking and reporting campaign results using analytics tools, providing insights and recommendations for improvement.Managing social media accounts, creating content, engaging with the audience, and monitoring trends.Optimizing website content and implementing SEO strategies for improved organic search rankings.Collaborating with clients, providing updates on campaign performance, and addressing their needs.Clients: Tudo Forte, Shop da beleza, Esalflores, e Esalq USP. Show less

Curitiba E Região, Brasil

Main activities: Tax Compliance: Ensuring compliance with tax laws and regulations by preparing and filing tax returns for individuals, businesses, and organizations.Tax Research: Staying up to date with changes in tax laws and regulations, conducting research on specific tax issues, and providing guidance to clients on tax-related matters

Publicidade E Propaganda, Advertising

Bacharelado Em Administração, Business Administration And Management, General

Curso, Comunicação Integrada