It Service Marketing Supervisor
CurrentIT Service Marketing SupervisorRicoh China is a FG500 company and it's the headquarter of Ricoh Group in China. Main business is to provide OA product with document & information solutions. Ricoh established a new business area - IT Services in Year 2011, to provide IT infrastructure and Managed Services to customers. I joined the Ricoh as the pioneer for IT service business development.Responsibilities: Be in charge of Ricoh China IT service sales strategy planning on annual basis Be responsible for the business implementation plan, followed with monthly sales analysis report and improvement plan, including P/L management Be responsible for the business operation management of IT Services1. Established brand-new Ricoh ITS business process, by coordinating and standardize the process with sales、marketing、supply chain management、service and finance departments2. Continuously improvement of the business process. Product & Service design & go to market1. Design & launch the ITIL based Ricoh Managed Services (R-PASS) incl. ITSM system(service desk) build up, service menu/process/charging model design, sales material preparation and sales training delivery.2. Basic(generic) product/services planning & launch. (Box-selling products/services, 7 categories)3. Strategic Solution designing & launch. (Professional products + services, 4 categories) Be responsible for the vendor management:1. Established vendor selection criteria and evaluation procedures2. Continuously improvement of ITS vendor management Be capable of team management1. Worked out the KPI for ITS marketing departments2. Participated in the KPI design for entire ITS sales & service department3. Provided BAU guidance to ITS staff and keep the highly effective performing team
