Rain M. Email & Phone Number

Bristol, Ct, Us

Connecticut, United States

United States

Meriden Connecticiut

Peer to Peer Counselor• Facilitate Interventions for Union Members.• Triage member in crisis and provide community resources.• Provide programming for classes.• Attended Labor Assistance Professional (LAP) School and LAP training each year for a week.• Work with the benefits department for single case agreements and continuity of care.Technical Service Representative for Enterprise Customers • Provide exemplary sales support to an area hospital, billing $4.5 million annually.• Negotiate contracts for complex services, including E911• Project manage small, medium, and large projects including E911 circuit installations, moves, and removals, • Utilizing Salesforce, Stats, M6 , VFO/ASR, DPI, and Excel.• Project manage Local area hospitals installations, maintenance, and repairs.• Attend sales and support meetings with C-Level clientele.• Address customer concerns with a personal touch by evaluating the situation and offer recommendations that balance customer loyalty while maintaining a corporate profit.• Handle customer projects that have extensive, complicated, and succinct needs handled in a timely fashion, for Government, Educational, and Medical accounts.• Conduct follow up on orders to include bill reconciliation and resolution of credit issues. • Lead Service Representative and Subject Matter Expert for the recent Verizon to Frontier conversion in Florida.• Peer coach and Subject Matter Expert for Reps and Client Sales Associates for circuits and circuit ordering processes.• Analyze, design, develop, and implement programs to enhance productivity• Work with the management team to devise job aids to enhance efficiency and productivity • Provide written communications utilizing PowerPoint and other Microsoft Office tools to presentations and professional communications • Collaborate with SR, SC, CSA, SAM, AE, AM, and managers to deliver an exceptional customer experience

Hartford, Connecticut Area

Master'S Degree, Organizational Psychology, 4.0

Industrial-Organizational (I-O) psychology is the scientific study of the workplace. The knowledge base and scientific methods.

Ba, Psychology And Sociology, 3.94

Associates In Science, Business, 3.82