Raina Prasad Email & Phone Number

Melbourne, Australia

• Lead the Contingent Workforce Management solution whilst working in partnership with internal and external stakeholders• Develop and embed reporting to support services and service level delivery• Drive account performance in revenue and profit• Drive continuous improvement processes to improve SLA performance measured by satisfaction and improved metrics including staff to contractor ratio• Manage employment related disputes, internal investigations, mediations, performance… Show more • Lead the Contingent Workforce Management solution whilst working in partnership with internal and external stakeholders• Develop and embed reporting to support services and service level delivery• Drive account performance in revenue and profit• Drive continuous improvement processes to improve SLA performance measured by satisfaction and improved metrics including staff to contractor ratio• Manage employment related disputes, internal investigations, mediations, performance management and employment compliance matters• Annual Strategy meeting with client stakeholder/s to identify and plan annual goals/strategies• Oversee key client initiatives and projects to ensure deadlines are met and correct resources are aligned• Oversee client contract renewals and deliver appropriate documentation to support renewal• Identify additional scope opportunities• Activities and initiatives to improve contractor experience• Become SME experts for vendor management systems and customer relationship software• Manage change in requirements based on same day (urgent) requests • Ensure compliance across client, organisation and mitigating risk Show less

Sydney, Australia

New South Wales, Australia

Responsibilities Strengthen relationships between franchise partners and Retail Food Group Ensure all brand standards are upheld and implemented Conduct store evaluations and transitions Conduct developmental and visionary workshops Provide support and direction for new store openings and changeovers Produce weekly and monthly reports Drive sales targets and team efficiency  Monitor complianceAchievements The ability to build rapport… Show more Responsibilities Strengthen relationships between franchise partners and Retail Food Group Ensure all brand standards are upheld and implemented Conduct store evaluations and transitions Conduct developmental and visionary workshops Provide support and direction for new store openings and changeovers Produce weekly and monthly reports Drive sales targets and team efficiency  Monitor complianceAchievements The ability to build rapport with existing and new franchisees  Increase store sales and average sale transaction Raise the level of compliance within stores and regions  Run successful workshops leading company mission and values Provide customer solutions and create meaningful customer experiences Uphold service standards Achieve KPI’s set within the organisation Show less

Sydney, Australia

My current responsibilities are:- Travelling to stores across Sydney and being responsible for a region.- Building relationships with franchisees.- Completing quality and compliance audits for several brands.- Diary management.- Reporting efficiently. - Adapting to change.

Sydney, Australia

My main responsibilities were:- Allocate new clients to Employsure consultants depending upon capacity and geographic location.- Conduct welcome calls to new clients, arranging a time for them to meet or speak with the allocated Employsure consultant.- Arrange client relationship visits with clients in line with SLA's.- Manage travel arrangements for consultants' appointment.- Manage complaints, ensure client satisfaction whilst business needs are still met.- Ensure… Show more My main responsibilities were:- Allocate new clients to Employsure consultants depending upon capacity and geographic location.- Conduct welcome calls to new clients, arranging a time for them to meet or speak with the allocated Employsure consultant.- Arrange client relationship visits with clients in line with SLA's.- Manage travel arrangements for consultants' appointment.- Manage complaints, ensure client satisfaction whilst business needs are still met.- Ensure business expenditure is kept at a minimum and ensure maximum productivity from all areas of the business.- Work closely with Employment Relations in reporting, productivity and overcoming barriers.- Provide coaching and training to a team of workforce planners.- Provide monthly quality audits to ensure a high level of client service is achieved. Show less

Sydney, Australia

My responsibilities were:- Manage portfolios.- Make decisions regarding claims coverage.- Provide excellent customer service with minimal customer escalations.- Have exceptional time management skills.- Administration and reporting skills.- Working in a high functioning team.

Sydney, Australia

My main responsibilities were:- Plan, implement and evaluate programs, organise, document, demonstrate and use professional skills, work independently and as part of a team to provide care to residents.- Create day to day living activities in cooperation with quality of life elements, e.g. Privacy, Dignity, Comfort, Autonomy, Spiritual/Cultural Well-being, Enjoyment, Individuality, Relationships, Security, Meaningful Activity and Functional Competence.- Provide excellent care and… Show more My main responsibilities were:- Plan, implement and evaluate programs, organise, document, demonstrate and use professional skills, work independently and as part of a team to provide care to residents.- Create day to day living activities in cooperation with quality of life elements, e.g. Privacy, Dignity, Comfort, Autonomy, Spiritual/Cultural Well-being, Enjoyment, Individuality, Relationships, Security, Meaningful Activity and Functional Competence.- Provide excellent care and quality of life through therapeutic leisure and recreation.- Administration and reporting of activities and residents. Show less

Sydney, Australia

In this role, I started as a casual employee and over the years become the store manager. My main responsibilities were:- Supervising all rostered staff and ensuring that they adhere to company policy and code of conduct. Acting as a liaison between staff and upper management.- Open and close store- Developing rosters- Perform register duties - Manage customer enquiries and complaints- Handle large amounts of money and banking - Providing exceptional customer… Show more In this role, I started as a casual employee and over the years become the store manager. My main responsibilities were:- Supervising all rostered staff and ensuring that they adhere to company policy and code of conduct. Acting as a liaison between staff and upper management.- Open and close store- Developing rosters- Perform register duties - Manage customer enquiries and complaints- Handle large amounts of money and banking - Providing exceptional customer service Show less

Bachelor'S Degree, Human Resources Management And Services

Bachelor Of Law And Criminology

Bachelor Of Social Science, Criminology

Online study

Bachelor Of Health Science, Social Sciences

Moved into online study from this.