Rainy S. Email & Phone Number

Arlington, Virginia, Us

Arlington, Virginia, Us

Arlington, Virginia, Us

* Managed medical equipment maintenance program; developing Standard Operating Procedures, policies, training, and support architecture.* Kept accurate accountability of various types of medical equipment worth over $2.5 million.* Mentored and trained four (4) subordinates for supervisory positions.* Participated in the planning of power and space requirements for the installation of medical equipment and supervised the installation to manufacturer's specifications during deployment in Afghanistan (Apr. 2008-Jan. 2010).* Provided technical and troubleshooting expertise to seven (7) medical companies.* Maintained and repaired various types of medical equipment in field and hospital environments* Prepared, compiled, and maintained training schedules, suspense files and control documents using Microsoft Office suites.

New York, New York, Us

New York, Us

COBOL/Mainframe Computer Programming

Remotely assist onsite technicians with the replacement of existing server and printers with new server and printers.· Making callouts to stores to ensure readiness of install· Providing 1st level support to onsite technicians· Track progress of technician to ensure timely work· Escalate issues to appropriate contact· Receive and organize signoff sheets from technicianPerforming Service Desk technical support within the retail environment with following skills:· Basic Networking· Remote Desktop Tool Skills and Virtual environment· Good customer service and Phone Etiquette· Proficient in Microsoft Office, esp., Excel

Gothenburg, Se

* Developed and implemented scheduled maintenance services for 45+ customers.* Repaired cardiovascular medical equipment at customer locations (hospitals and clinics).* Documented service performed, issued invoices, and followed-up with customer after service completion.* Maintained and grew the territory revenue to over $350,000 in service contracts.* Served as customer facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end user support and issue resolution.

Arlington, Virginia, Us

* Installed and repaired electronic equipment, such as medical equipment, computer, and communication systems, in field installations: Consulted with customer or supervisor to plan layout of equipment.* Consulted with clients and end-users, to determine hardware, software or system functional specifications.* Collected detailed information, performed thorough analysis and relied on experience and judgment to determine the most effective method of resolution.* Utilized specialized software, digital and electronic devices, including multimeters, O-scopes, and other testing and diagnostic equipment.* Troubleshot equipment to component-level.* Studied blueprints, schematics, manuals, and other specifications to determine installation procedures.* Consulted with engineering personnel to resolve unusual problems in system operation and maintenance.* Interpreted maintenance manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools and soldering irons.

Cobol/ Mainframe Computer Programming

Comptia A+, Information Technology

Bachelor Of Science (B.S.), Psychology / Kinesiology

Biomedical Equipment Repair Certification, Biomedical Equipment Repair