Raissa C. Email & Phone Number

• I lead key learning initiatives to enhance our team’s support capabilities across major titles such as Chrome Valley Customs, Beatstar, Country Star, Transformers: Earth Wars, and Fastlane: Road to Revenge. My.
• Strategizing and planning L&D programs to ensure our support agents stay equipped with the latest skills, knowledge, and resources
• Managing project timelines, assigning and tracking tasks, and keeping our projects organized from conception to delivery
• Collaborating closely with stakeholders to align training with performance metrics and team well-being, ensuring that each training initiative meets their specific needs
• Managing vendors, aligning their trainers with our standards, assigning tasks, and ensuring the high-quality delivery of training for support agents.
• Establishing efficient workflows and processes that keep L&D initiatives clear, consistent, and accessible for all team members to follow

• Working within a small team, I got to wear many hats and contribute to each aspect of the learning and development process, across key titles such as Boom Beach: Frontlines, Chrome Valley Customs, Beatstar, Country.
• Designing training programs from the ground up, applying instructional design principles to storyboard and structure courses
• Developing interactive e-learning modules and creating/delivering engaging and effective virtual classes
• Collaborating closely with subject matter experts to gather insights, ensuring accuracy and alignment with learning goals
• Crafting tailored content for our LMS to address specific learning objectives and support knowledge retention, with bite-sized training on topics ranging from key game updates to soft skills and emotional intelligence
• Creating and managing knowledge resources to keep information organized and easily accessible for support agents (internal knowledge base) and players (wiki and support portal)I used Articulate Storyline, along with.

• As Localization Coordinator, I supported the localization manager with task management, bug reports, and QA testing. I also had the opportunity to take part in a department-wide revamp project to streamline and improve.
• Researching and setting up new localization vendors, including onboarding, training, and creating and providing essential resources like glossaries and context documents.
• Establishing clear and efficient processes to work with vendors, using Jira to manage and organize localization tasks, making it easier for game teams to request and receive translations.
• Creating Confluence articles to document guidelines and workflows, providing a central knowledge base for all localization processes and tools.
• Automating task creation and translation workflows to streamline inputs from various sources, using Jira, Slack, and Zapier to simplify tracking, notifications, and file management for game teams and vendors.
• These changes allowed our game teams to manage localization tasks with minimal complexity, with quicker turnaround times and higher-quality translations.

I split my time between localizing game content for Brazilian Portuguese and providing English customer and community support. In localization, I ensured that in-game text and updates were accurately translated and culturally relevant, enhancing the experience for Brazilian players.On the support side, I engaged with players directly, addressing their.

São Paulo E Região, Brasil

• Developed and edited the content of América Móvil's m-learning platform, the largest telecommunications service in LATAM. Responsible for a wide variety of courses, with topics such as Language, Health, Cooking.
• Organizing and managing the project timeline with the writers' team;
• Editing the final content for mobile apps for quality assurance;
• Dealing directly with content providers (from in-house and external Freelancers), managing schedule and deadlines;
• Coordinate the production of media content (Video and Audio) on the studio, to guarantee consistency with the text version.

São Paulo E Região, Brasil

• Responsible for content creation and strategies for several brands, such as Unilever, Pepsico, Dow Chemicals, Rosetta Stone, and Sodexo.Responsible for:
• Full Strategic Social Media planning across all platforms (Facebook, Twitter, Google Plus and Instagram);
• Creation of action plans for each client in partnership with MKT team;
• Branding - Brand persona planning to raise the bar on the brand approach in the client pages;
• Develop and maintain relations with the client to assure good communication and synced deliveries;
• Content environment managing, from creation/releasing posts on SM to contact with the design team for resources and images;

São Paulo Area, Brazil

• Responsible for:
• Creating content for B2B clients social media accounts.
• Monitoring Facebook Ads campaigns
• Analyzing perfomance reports
• Developing editorial plan and brand persona
• Developing benchmarking, analyzing competition's digital channels

Osasco, SP

• As a Digital Communication Analyst, I was responsible for the online campaign for the 2012 election, with tasks such as:
• Managing the City Counselor social media profiles
• Managing the City Counselor website (analyzing Google Analytics reports, daily content uptades, basic html changes on layout)
• Producing content for social media accounts and blogs as well as articles for website about local politics.
• Responsible for Twitter and Facebook live online coverage of City Council's sessions.
• Writing journalistic materials about law projects and main political events.

São Paulo Area, Brazil

Assisting internal and external clients on a variety of products, but mainly credit, such as mortgage plans, FGTS, leasing and loans.