- Collaborate with experts and engineers to gather accurate information for claim evaluations- Investigate potential fraud and suspicious claims, reporting findings as needed- Negotiate settlements with policyholders- Maintain detailed records, handle customer inquiries, and ensure compliance with all relevant regulations

- Shadowing and learning from senior directors within the agency, including attending client meetings and participating in strategy sessions.- Staying up to date on the latest marketing trends, technologies, and industry best practices.- Effective communication, coordination, and project management skills

- Assisted in maintaining the CRM database, analyzed customer behavior patterns to support targeted marketing initiatives.- identifying trends and providing actionable insights to optimize campaigns and improve overall marketing effectiveness.- Email marketing, content creation, promoting State Farm's products and services.

- Created engaging and informative social media content that promoted university events, programs, etc.- Assisted in tracking and analyzing social media metrics, such as reach, engagement, and conversion rates.- Engaged with the university's social media community by responding to comments, messages, and mentions.

- Answered inquiries, resolving complaints, and addressing any issues or concerns raised by clients.- Engaged in regular communication to ensure client satisfaction, provided updates on products/services, and offered additional assistance when needed.