• Proficiently performed a wide range of warehouse duties, including order picking, packing, and record-keeping to ensure efficient operations and timely fulfillment of customer orders• Demonstrated accuracy and attention to detail in processing and inputting orders received into the Electronic Data Interchange (EDI) database system, maintaining precise records of inventory levels and order status• Effectively coordinated the scheduling of goods for pickup with couriers and forwarders, optimizing logistical processes and ensuring prompt delivery of products to customers

• Successfully fulfilled customer orders by meticulously packaging items and ensuring they were labeled according to various courier standards, guaranteeing accurate and timely delivery to customers.• Managed the returns process (RMA), ensuring that returned items were processed efficiently and in compliance with company policies.• Received incoming warehouse stock products, performed tasks such as picking, unloading, labeling, restocking shelves, and updating inventory records to maintain accurate stock levels.• Prioritized safety by maintaining a safe and organized working environment, adhering to safety protocols, and proactively identifying and addressing potential hazards.• Actively contributed to process improvement efforts by creating new workflows and refining existing ones, leading to increased efficiency and productivity within the fulfillment operations.• Facilitated effective communication and coordination among various stakeholders, including customers, suppliers, couriers, and forwarders, to ensure smooth order fulfillment processes and timely delivery of goods.

• Conducted comprehensive functional testing on websites and applications, meticulously evaluating their performance, functionality, and user interface design• Provided detailed insights and feedback on usability and user experience (UX) aspects, including navigation, layout, accessibility, and overall user interaction• Identified usability issues, bugs, and areas for improvement through systematic testing procedures, such as usability testing, user interviews, and heuristic evaluations• Communicated findings and recommendations to stakeholders, including developers, designers, and project managers, in clear and concise reports or presentations

Technical Support• Provided web services technical support including website and email hosting to Real Estate clients across North America• Assisted clients in setting up and troubleshooting Outlook accounts, webmail server and mobile email accounts, purchasing and transferring domain namesGraphic Design• Created customized web banners for clients • Created landing pages that would match their online and print ads• Customized the website layout according to clients' specifications, and making sure the website is responsive Marketing • Assisted clients in lead generation through SEO and SEM and various social media outlets• Provided Google Adwords support which consists of setting up, monitoring, managing and updating accounts• Optimized clients Adwords account to achieve better conversion• Advised clients on how to promote online through Social Media Channels, Blog, Google Adwords, Facebook ads, Craigslist, and print advertisementsSales• Provided information on the company and website features through inbound and outbound sales calls • Processed Sales Order & follow up with clients• Worked with individual clients to provide ongoing one on one support to generate leads, optimize their website and Adwords account

• Developed and managed a comprehensive social media content calendar, ensuring strategic alignment with organizational goals and maintaining a consistent brand voice across all platforms• Utilized platforms such as Facebook, Twitter, Instagram, and LinkedIn to engage with the audience, increase brand awareness, and drive traffic to the organization's website• Implemented and tracked email marketing campaigns using Constant Contact, effectively segmenting audiences, designing visually appealing newsletters, and analyzing metrics to optimize campaign performance• Created engaging digital and print collateral, including graphics, brochures, flyers, and presentations, that aligned with the organization's brand identity guidelines• Collaborated with internal teams to ensure that all communication materials adhered to brand standards and effectively communicated key messages to various stakeholders• Increased followers in all social media platforms by 11% within a 3 month period

Volunteer work. I documented events and created materials to be used (i.e., posters).• Conceptualized a one-year advocacy advertising campaign for the organization• Documented important events through photos and videos• Designed posters and infographics for the organization and other organizations in the network• Managed social media content

• Created marketing collaterals ready for print for various clients• Estimated the time required to complete the work and provided quotes for clients by gathering information and data through research• Developed time management skills and the ability to cope with several projects at a time• Covered various events (weddings, shows, birthdays) as a photographer

Digital Inker• Digitally inked a penciled illustration, added flat colours• Converted images to png format for the programmers; made job faster for the head colourist• Arranged the layouts for the projects to be printed• Designed brochures and streamers for the company's job fair; designed company's calling card• Initiated weekly physical activities among co-workers, creating stronger camaraderie, healthier lifestyle and a fun company culture