Telecom Engineer
CurrentProblem Resolution : Efficiently addressed critical issues with BTS and OSU systems, ensuringimmediate solutions.Documentation : Maintained ISO documentation for products, ensuring compliance andorganization.Executive Support : Managed schedules and meetings for senior executives, facilitating smoothoperations.Customer service: Resolved on-site complaints by designing system solutions based on fieldissues.Team Supervision: Oversaw junior engineers, ensuring timely and progressive completion of theirtasks.Service Management: Created service requests and BOM documents using the MaintenanceManagement System (MMS).Confidentiality: Handled and organized confidential information related to various technologies(Extreme Networks, HP Servers, IBM servers, Hikvision NVR, Moba Time server, PIDS servers,Security and Surveillance) with discretion.