Raj Singh Email & Phone Number

Burnaby, British Columbia, Canada

Taking care of Hardware and Software related issues for PC’s, Laptops and Printers in Fraser Valley Hospitals ranging from Abbotsford Regional Hospital, Chilliwack General Hospital, Mission Memorial Hospital and Fraser Canyon Hospital.Prioritizing and managing multiple tasks efficiently, ensuring timely resolution of issues and adherence to service level agreements (SLAs).Providing excellent customer service, including clear communication of technical issues and solutions to non-technical clients, ensuring customer satisfaction and repeat business.Performing system upgrades and component replacements to extend the lifespan of equipment and improve overall system efficiency.Holder of relevant technical certifications (e.g., CompTIA A+, Authorized HP printer tech, Lexmark printer tech, Lenovo PC/Laptops tech and Dell PC/Laptops Service technician), with a commitment to continuous learning and staying updated with the latest technology trends and repair techniques

Abbotsford, British Columbia, Canada

Providing technical assistance and training to users, helping them understand and effectively use IT systems and applications.Planned, installed, and configured network infrastructure components, including routers, switches, firewalls, and access points. Ensured proper connectivity, security, and efficient dataflow within the network architecture.Diagnose and resolve hardware related problems for end-users, replacing circuits such as Motherboards, HDD/SSD, CPU’s, RAM, Batteries/Power supplies, LCD’s, etc.Maintaining detailed records of technical issues, solutions, and system configurations, and generate reports to track and analyze IT performance and trends.Troubleshooting Windows and related software, installing drivers, and performed OS reloads ensuring proper functionality.Manage and track IT assets, including hardware inventory, software licenses, and warranties, ensuring accurate records and efficient use of resources.