Working in Govt. Project With TCS (CBSL) Which is DGFT (Directorate General of Foreign Trades)Handle inbound customer inquiries through various channels (phone, email,)   Provide accurate and timely information to customersResolve customer issues and complaints effectivelyEscalate complex issues to higher-level support when necessaryMaintain a high level of customer satisfactionAdhere to customer service standards and KPIsUtilize customer relationship management (CRM) systemsContribute to process improvement initiatives

Identify and research potential clientsDevelop sales strategies and plans to achieve sales quotas   Build and maintain strong relationships with clients   Present products or services to potential clients   Negotiate contracts and close deals   Conduct market research and competitor analysis   Provide accurate sales forecasting and reporting