Rajan Brar Email and Phone Number

• Customer focused, nurturing and building relationship to exceed expectations• Drove organizational goals by effectively and efficiently identifying and solvingcomplex strategy problems.• Educating customers about F&I products like Warranty, Gap, Insurances andAccessories• Wet selling on the phone prior to in person sale• Prime, Subprime and deep subprime customer handling• Deal construction, submission and follow-up for approvals• Submitting documents to fund the deal with appropriate lenders• Trained, coached and mentored staff to ensure detailed understanding of dayto day Operations processes and expected results.• Excellent working relationship with various prime and subprime lenders• Understanding of various lenders requirements• Credit counseling the customer to improve their credit standing• Dealership team work, taking ownership and pride in the dealerships outlook• Organized purchase of vehicle from another dealership, auctions• Acted as second in command within a team of four and provided guidance toco-workers.• Trained new team members, providing coaching, mentoring, and support.• Consistently surpassed monthly, quarterly and annual sales targets.

• Contributed to profit maximization and overall business management byclosing, approving & delivering Finance & Lease deals as well as attaching F&Iproducts / services• Participated and formulated new strategies for Finance and Insurance dept. atSenior-level Management meetings for the profitability and CSI score• Cascaded strategies into action plans and supervised new and pre-ownedvehicle staff to deliver ultimate results• Maximized the dealership's profit by selling extended warranties, appearanceprotection packages,insurance programs and accessories• Managed all F&I operations including after sales processes such as verifying thedelivery-process,completing the final paper-work and submitting the fundingdocuments on a timely manner• Reported directly to the General Manager and / or Sales Manager regarding thenew products & services in F&I dept., relationship with major financialinstitutions / lenders and overall customer satisfaction index(CSI)• Trained the Assistant Business Manager and Sales team to achieve and exceedthe F&I goals and communicated with the clients and other departments onregular basis• Provided exceptional customer care and received excellent Google reviews

•Engaged customers, primarily through phone, email and face-to-faceinteraction, to better understand customer needs.•Provided superior customer sales experiences by demonstrating opencommunication regarding terms and conditions of lending agreements; thus,cultivating a loyal and growing client base.•Maintained privacy and accuracy of all clientele information collected, aswell as reviewed applications to ensure correctness.•Recognized for excellent customer service through client feedback surveys.•Went above and beyond to ensure proper explanation of the process andsuccessfully accomplished what the customer requested help with.•Specialized in Prime / Sub-Prime deals based on strong relationship with thelenders & clients