KPIs• Spearheaded the successful delivery of Sale Operations services for Fortune 500, Enterprise, Mid-market & small accounts achieving a success rate of over 90% through strong governance & review mechanisms.• Monitored the portfolios & performance of 150+ sales representatives & helped them achieve their targets by sales strategy building & execution, pipeline management, territory management, sales forecasting, Power BI reporting & making dashboards, & analysing sales data. The organization saw an increase of more than USD1.2 BN in revenues.• Deployed an AI based planning platform “Fullcast” across the sales teams to help in monitoring sales performance and achieving 90% of the sales targets. Also reduced the portfolio & territory review time by 70%.• Acted and emerged as the leader to support given sales vertical. Led monthly, quarterly and yearly reviews with Sales leadership and Finance team to monitor Sales team performance & achieve operational excellence.• For Pipeline management, I oversaw lead management, identified funnel leakages, conducted forecasting by reviewing number and average size of deals, analysing win/loss percentage for RFPs/ RFIs/ RFQs, analysing historical sales data, & handled contract renewals. I also reviewed account performance within 30-60-90-day period.• Implemented strategic initiatives and activated 50% of dormant accounts. Also, acquired new accounts.• Orchestrated steps to nurture existing accounts, managed renewals, and achieved 98% customer retention.• Showed thought leadership, also acted as strategic partner for sales leaders for problem identification, drafted sales newsletters and generated 40% new leads from existing clients and prospects.• Carried out market intelligence, conducted competitor analysis, and devised sales frameworks resulting in identification of new growth areas and better lead conversion.• Led account-based marketing campaigns and research and presented target strategy for global accounts.

KPIs:• Garnered market intelligence, conducted price variance analysis and competitor analysis for the introduction of Instant Heating Water Faucets.• Conducted research on selected accounts and provided insights to leadership for making strategic decisions.• Leveraged communication skills and interpersonal skills and managed vendors from China for the smooth import of products worth INR 25 Lakhs.

KPIs:Client: HCL Technologies• Designed, setup and established the process for client HCL Tech driven by primary and secondary research, sales support, sales data cleaning, business analysis, consulting and carried out business forecasting with 75% accuracy.• Spearheaded a team of 15 associates & showcased people skills that increases the employee retention by 15%.• Conducted TNAs and trained team members in areas such as quality assessment and different databases.• Carried out qualitative research, identified problem statement, brainstormed, designed solutions & created reusable data bases.• Gathered, analyzed & interpreted sales data to generate insights for the sales leadership to develop new revenue stream.• Drafted account intelligence reports, market size reports and executive profiles. Analyzed company profiles, industries and competitors to cater and create customized requests across multi geographies.• Represented Refract in high-stakes client steering committee meetings, fostering strong executive relationships that led to a 15% increase in client satisfaction and retention rates.

KPIs:• Developed proposal for launching a new service known as Business Technology Services (BTS), devised its sales strategy, managed sales team portfolios and pipeline for selling BTS, and generated revenue of USD 25Mn p.a.• Gathered historical sales data using salesforce and analyzed it and managed pipeline for selling BTS, and generated revenue of USD 25Mn p.a.• Developed marketing decks, GTM strategies, and devised sales frameworks for BTS.• Conducted business analysis in partnership with the department head, and designed research-based solutions.• Led a team of 15, who worked for Global Services, Center of Excellence, Strategic Team and Sales Team.• Also led a team of 5 members to manage salesforce and provide sales operations services.• Delivered presentations on Research outputs/strategic documents to Business leaders, Enterprise Client Partners, Account Executives, CoEs, other departments of Fiserv and external clients, globally.• Conducted primary research, by interviewing leaders & clients and generated insights.• Managed various events as a SPOC for up to 450 associates and conducted a team building exercise for the Marketing & Communication Team of 22 members.• Partnered with Gartner and RainKing for Lead Generation and generated leads through research on various analyst firms such as Discover ORG, Finextra, prospect website and web search. • Administered research reports/studies/ market trends/ papers and provided business recommendations using various databases such as Gartner, Forrester, Ovum, Hoovers, OneSource, Factiva, Discover ORG, Everest etc.• Made industry specific newsletters for leadership to take further actions such as strategy building and target accounts.• Liaisoned with excellent external analyst firms such as Gartner, Ovum, OneSource and improved the company’s ratings and rank in various industry documents.• Boosted brand visibility through output/contribution by highlighting Fiserv’s strengths in events by Gartner.