Raj Arakkal Email & Phone Number

Dubai, United Arab Emirates

• Leading identification of improvement opportunities in the Fuel space, ideation in conjunction with different teams which ultimately improve Pilot, Rider & Operators performance.
• Measure Fuel performance metrics and ensure that they are in line with the business requirement.
• Analyze data to identify operational trends and opportunities for sustainable improvement.
• Work with the HR and training team to evaluate pilot competency with regards to hiring and training.
• Lead projects aimed at improving operational efficiency and reducing costs.
• Preparing a supply placement index and timeslot management framework to ensure the right supply demand harmony.

Dubai, United Arab Emirates

• Working with producers to utilize the tools provided to better manage the operations.
• Develop Fuel performance metrics and ensure that they are in line with the business requirement.
• Coordinate with other departments within the organization to ensure successful implementation of initiatives.
• Lead projects aimed at improving operational efficiency and reducing costs.
• Recommend new equipment purchases or its development to improve efficiency.
• Working with the product team in creating user manuals and instructions.

Dubai, United Arab Emirates

• In-charge of all fuel delivery and logistics operations at the control center in the depot.
• Co-ordinating, managing and over-looking the dashboard supervisors, logistics supervisors, pilot supervisors, customer experience and truck maintenance team to ensure a smooth streamlined process.
• Creating daily dispatch plans and balancing the trucks to be dispatched for both B2B projects and B2C customers.
• Deployment of pilots based on the dispatch plan and having contingency plans in place to combat any unfavorable circumstances.
• Analyzing pilot performance on a monthly basis and being a mentor to pilots and monitor their metrics.
• Creating KPIs for dashboard supervisors and evaluating their performance.

Dubai, United Arab Emirates

• Key Account Management - Managing all the delivery metrics for key accounts such as shutdowns, hybrid percentages and ADT.
• Performance Evaluation - Evaluating riders based on ADT, Trips completed and session history and adequately rewarding and penalizing the riders for success of failure to complete the task at hand.
• Forecasting - Avoiding shutdowns by capacity planning and predicting the requirements for coming weeks and months based on current trends and historical data.
• Queue Management - Managing all orders placed on the app across DXB/SHJ/AUH and assigning riders to them if fulfilled by our logistics team.
• Rider Engagement - Finding ways to make the riders feel more connected to Zomato and giving them constant support and motivation to do better.
• Rider On-boarding - Conducting a screening and interview process for all potential riders and then training them on the use of Zomato dashboard and Runnr app.

Dubai, United Arab Emirates

• Air freight operations and space management on airlines such as Emirates, Lufthansa, Turkish Airlines, British Airways, Air France and managing relationship with customers.
• Handling cargo for key accounts such as H&M, C&A and INDITEX.CSA for Air Arabia and handing various key accounts like FedEx & TNT for booking cargo space in and out of Dubai.
• Preparation of AWBs and issuing DOs for shipments and use of Calogi.

Dubai Airport Freezone Area, Dubai, United Arab Emirates

• CSA for Air Arabia and handing various key accounts like FedEx & TNT for booking cargo space in and out of Dubai.
• Preparation of AWBs and issuing DOs for shipments and use of Calogi.

Dubai Airport Freezone Area, Dubai, United Arab Emirates

• Handling all import and export shipments planned on the airline.
• Booking space to major destinations such as BOM,DEL,ATQ,COK and handling load plans.
• Co-ordinating with Origin agent,Dnata and customers regarding status of particular shipments.
• Planning VAL shipments with approval from agent
• Updating Status of shipments on SmartKargo.

Dubai, United Arab Emirates

Analyzing various aspects related to real estate business, and measuring the common constraints faced by residents and projecting them using analytics in terms of graphs and charts, so as to assist the operations team to make improvements, if required.

Bur Dubai, Dubai, United Arab Emirates

Managed different sectors of operations for the education institute like preparing timetables, allocating room numbers, location wise positioning of faculties, handling exam responsibilities, correction, invigilation, paper distribution and uploading marks online and contacting parents for meetings with faculty members.

Mumbai Area, India

• Received training in various forensic disciplines, while also dealing with real life crimes and compared our findings to the original one.
• Understanding the role of Forensics in solving crimes and how evidence should be dealt with care.
• Identifying cases of fraud claims made against signatures or insurances and analyzing methods to solve such crimes.

Master Of Business Administration (M.B.A.), Logistics, Materials, And Supply Chain Management, 8.40

Activities and Societies: Student Co-ordinator , Student CouncilSilver Medalist for Academic Excellence- MBA

Bachelor Of Science (B.Sc.), Forensic Science And Technology, 9.62

Activities and Societies: Cricket Team , Student Council - Treasurer and Activity Co-ordinator

Schooling, Science, 9.6 Cgpa (10Th) & 84% (12Th)

Activities and Societies: Duke of Edinburgh