Raj Chanda, Mba, Bsc(Statistics) Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

• Lead Federal Government contract growth strategies nationally• Manage growth in sales and profits by formulating plans with team members • Analyze business opportunities and create forecasts for achieving sales goals• Support team members to negotiate and retain strategic and complex customer contracts• Schedule and execute joint calls with the sales team to targeted key accounts to carry out performance reviews, assess service levels and improvements needed• Carry out weekly one-on-one funnel reviews with team members• Interview, Hire and Train new recruits • Ensure compliance by every team member that the customer management tools are used diligently and updated regularly with the necessary information• Utilize available sales training resources and programs to coach and guide the team that helps enhance productivity• Introduce new initiatives in collaboration with business partners to showcase innovation which contributes to the team’s success

Toronto, Canada Area

• Supporting teams nationally on the Ergonomic segment including Federal Government, Enterprise and Health Care• Understanding customer needs and developing & presenting customized ergonomic solutions to address the situation• Reviewing our dotcom pricing with the competitor offerings to remain in tune with the dynamic market landscape• Working with the Marketing team to re-create the Ergonomic landing page on the Grand&Toy website.• Maintaining strong vendor relationships• Collaborating with business unit, manufacturer and distribution channels on a consistent basis • Travelling and representing Grand&Toy at various vendor table-tops across the country• Liaising and training multiple internal sales teams to ensure a coordinated effort of prospecting and acquisition.• Maintaining and updating Salesforce.com dashboard on a regular basis• Creating business plans, sales presentations and supporting strategic customer solutions• Utilizing and Championing various software- HFA, Salesforce, Channel online, Power BI and Essbase to facilitate the successful execution of my duties

Toronto, Canada Area

• Managing enterprise clients across Canada and perform role of single point of technology contact for clients allocated.• Building effective relationships with key client contacts in the assigned accounts• Working with clients on key and urgent requirements via GoTo meetings and email to provide solutions. Occasional onsite visits to client sites to meet and analyze requirements. • Remotely providing demonstration of the newly launched products for the client.• Coordinating between multiple internal and external teams to provide a seamless delivery to the client. • Actively working with various internal and external teams during major project planning in my account base.• Assisting clients by providing necessary support as and when they require in order to facilitate the successful resolution of their issues.• Keeping abreast to the changing technology needs of the industry so as to provide the most accurate information to the best of my ability to the customer.• Constantly working with various vendors on promoting new product launches and providing constructive feedback for product improvements.• Training new recruits on various internal software tools and processes.

Richmond Hill, Ontario

• Maintain operational excellence• Understand customer needs and offer them customized solution• Framing marketing strategies to keep the store profitability in mind• Recruiting, motivating and coaching staff to drive sales

Mississauga, Ontario, Canada

• Completed various trainings and developed strong relationships with multiple vendors such as Samsung, Apple etc. • Met and exceeded the productivity standards set by the Company, keeping in mind the net profitability to the company• Moved over and beyond generic retail sales to develop strong client relations with walk in business customers in the small and home business segment• Oversaw and managed the P&L of Cell shop on a monthly basis and take necessary actions for the improvement of the productivity of the department. • Maintained complete sales cycle from prospecting, references to sales closure and post sales feedback to ensure client satisfaction and retention• Ensured smooth functioning of the store while handling the responsibilities of a floor manager including returns audit, accounts management and customer service• Consistently chosen to represent the store at various corporate events nationally.

Kolkata Area, India

• Responsible for addressing in particular all complex customer related issues, complaints, grievances, and for enhancing relationship value for all our existing and new customers• Accountable for day to day operations like managing reports, forwarded reports to head office, discussed current work issues & devised solutions for enhanced operations• Worked with internal teams to deploy customized terminals/dashboards across client sites• Trained end-users on basic functionality of the deployed terminals• Identified roadblocks, developing solutions for timely implementation and escalating issues when needed. • Driving Sales for profit center and ensuring profitability of the same

Kolkata Area, India

• Monitored existing clients’ portfolio performance, conducted detailed analysis, rendered sustained advisory services for securing high ROI; increased retention levels and promoted Birla SunLife products to potential Citibank clients.

New Delhi Area, India

• Coordinated in the promotion of company products by utilizing various sales & marketing strategies and conducted effective promotional activities, product awareness campaigns with high potential clients for conversion• Had a very high customer satisfaction levels given the fact that the area where I was stationed was considered to be the base of Life Insurance Corporation of India• Developed and organized successful product training programs for bank staffs ; handled complaints by providing excellent customer service and communication at all levels

New Delhi Area, India

• Doing Need based selling of KC products for wash room solutions in Delhi market.

Post Graduate Diploma In Management(Mba), Marketing And Information Technology

Bachelor Of Science (B.Sc.), Statistics(Hons)

Accredited by World Education Services,Canada

Isc, Pure Science