• Create and maintain IT compliance programs, frameworks, policies and audit controls. Strategically scale technology solutions and asset management for the company and staff work at remote locations.• Maintain essential IT operations, including operating systems, security tools, applications, email systems, laptops, software and hardware. Manage and configure SaaS applications (Google Apps, Bitrix24 CRM, etc.) across multiple departments.• Develop & manage company's websites, digital marketing campaigns, social media account pages, IT Infrastructure and information systems. Organize online events (Webinars, Conferences, Forums, etc.), social media marketing/Email campaigns using Buffer, SendinBlue, EmailMerge Pro, Bitrix24, etc.• In collaboration with the HR/Finance/Production teams, successfully onboard, offboard all staff members of our remote-first and remotely distributed workforce.• Solid understanding of administration and analytical skills focused on Office 365 and SharePoint/OneDrive Online.• Provide SharePoint, O365, MS Teams, CRM (Bitrix24), Webinar tools (GoToWebinar/Meetings & Zoom) support to end users.• Knowledge and experience in MS Teams and Power Apps.• Managing permissions to access SharePoint sites and other O365 content.• Familiar with site administration and management. Manage Security and Distribution Groups.• Strong understanding of Azure Active Directory users, distribution lists, and security groups as they relate to SharePoint security and business communications.• Experience creating, modifying, and supporting web-based platforms and solutions hosted in the cloud.• Proven experience with scaling and maintaining an IT asset management program for a remote workforce.• Experience in the development & implementation of an internal help desk system & Leave request system using Microsoft Power Apps.

Manage company’s social media account pages, information technology, websites and computer systems. Formatting and publishing of reports, presentations, sales docs and newsletters. Organize interview campaigns, food industry reports and organising events. Plan, organize, control and evaluate IT and electronic data operations. Design, develop, implement and coordinate systems, policies and procedures. Support IT/ITES activity inside the organization.

Identify and co-lead exploratory discussions with potential partners. Create and structure new business agreements/models. Identify, introduce, evaluate and recommend opportunities to the management team. Negotiate and close strategic deals; and manage existing/new partners. Communicate and collaborate with a broad range of internal and external constituents including, but not limited to product team, engineering, marketing, Finance and top executives. Responsible for selling content and digitization services to Publishers. Development of proposals (RFPs, RFI's, RFQ), agreements and pitches for prospective Clients. Involve in the marketing activities related to the clients and coordinate for a range of business activities. Implementation of promotional activities. Business Development through cold calling, mail campaigns and participate in Trade fairs.

Technology Lead of Content Management (Documentum) Level-2 support operations team which provides platform support for the applications built on Documentum technology upon the requests received from the users worldwide. The requests may be: Data Change (using Documentum Query Language [DQL] or API scripts), User Access, User support/assistance (using Net Meeting, Phone, etc.), and Documents Versioning, Deletion, Demotion & Rendition.Client: Pfizer, Inc.Roles: Process Quality Analyst, Programmer Analyst and Technology LeadResponsibilities:• Participate in analysis of incoming tickets, track fixing of tickets and SLAs, performing RCA of defects and running process improvement initiatives• Trains team members on project processes and provides inputs on process tailoring and quality goals• Prepare a detailed schedule for a week by carefully analyzing the effort and dependencies in order to ensure on time delivery• Mentors the team on technical competencies and provides performance feedback of the individual team members to the Project Manager in order to manage performance• Interface with On-site team members for issue resolution and provide status updates • Build repository of teams’ collective knowledge in KShop, seek information and leverage knowledge from other projects/teams in order to drive higher efficiency and effectiveness and preserve organization knowledge• Create and update audit checklists w.r.t to the SAMS Process documents• Perform Process QA Audits, Create audit report and presentations with trend analysis• Conduct a) Process Controllers Audit training b) RCA meeting with Project Managers and Service Leads to discuss the audit results • Update and maintain Sustenance Audit tracker excel file• Automate the checks and create macros in the tracker• Communicate and co-ordinate the audits with PCs and PMs

Content Operation includes create, maintain, and manage content on an XML driven presentation layer for Dell’s customer facing e-commerce portal, http://www.dell.com/. E-Content integrates content management, resource management, workflow, collaboration and personalization. With comprehensive support for managing content stored in databases, XML repositories, and static files, eContent provides team-based enterprise-wide collaboration. eContent includes: features for creating and defining content; taxonomy for organizing it; collaborative editing, discussion and task management; process control (workflow); version control; scheduling; templating for format; multilingual; and personalization and more. Worked closely with the Global teams to scope and implement new site functionality to enhance customer experience and business performance. Involved in analyzing and working with the XML code and structures to effect content or layout changes to individual web pages using the customized Documentum based tool Stormware. Managed Quality Audit process and Keynote Audits.

Lead a team which provided content conversion and contemporary product services to academic publishing clients worldwide. Handled projects such as Data Conversion, Digitization, Question Bank and Image Collection. Analysed Client’s DTD/Requirements/Specifications/Documentations and set procedures for Data Harvest and Data/Image Transform. Involved in Analysis, Design and implementation of XML based Workflow. Created farewell QA Instruction/Documentation/Checklists/XSL. Co-ordinated with CPU (Cepha Programming and Utilities) department and created tools/macros required for production. Planned and scheduled the projects received from the Clients among the teams. Set procedures to upload and publishing the content online. Involved in RFP/RFI discussions, service offering developments. Assisted in the development of validation tool to check XML, PDFs, Images and Data. Trained staff on Publishing concepts, conversion tool functionality, CEPHA standards and departmental processes. Created departmental standard operating procedures ("SOPs") and Guidance documents ("GD") to support the data conversion process. Generated Reports (Invoice, Project Analysis, Production, Daily Activity, etc.). Managed resources dynamically so as to ensure optimum performance and to meet agreed targets of the Project Team.