Rajat Mathur Email & Phone Number

Delhi, India

Mumbai, Maharashtra, India

*Successfully delivered multiple end-to-end procure-to-pay solutions, resulting in average 20% cost savings and enhanced sustainability improvements for clients by maintaining a customer-first mindset. *Regularly engaging with customers to increase adoption/reduce leakage in the client program, thereby ensuring we increase the share of wallet. Successfully increased adoption by ~15% across global & local customers.*Develop and maintain strong commercial relationships with global and local hotel suppliers, negotiating win-win terms for mutual growth & benefit. Ensuring timely submission of supplier invoices, minimizing financial discrepancies and enhancing cash flow thereby reducing days outstanding.*Consistently met or exceeded operational KPIs, driving continuous improvement and operational excellence. Collaborating with regional & global teams to Implement best practices and process improvements to enhance service delivery and client satisfaction*Lead and mentor a team of senior procurement consultants and supplier solution specialists, fostering a culture of excellence and continuous development. Coordinate with cross-functional teams to ensure successful project delivery and client satisfaction.

Gurgaon, India

Maximized the revenue from the top 35 global suppliers & delivered a revenue of 15MUSD with an average yield of 5% Enhanced & over achieved the budgeted Supplier Revenue & yield targets by 25% YoY through negotiating tactical/bonuses with our global AIR, Hotel & Insurance supplier partners.Strengthened & executed the Commercial Revenue Strategies Spearheaded & launched an innovative digital product, designed to offer great value to SME/SMB organizations for their travel management.Designing new revenue streams to enhance overall organization profitability & cash flow

Gurgaon, India

End to end Project Management, Transition & managing global social media operations for the oldest airline in the world.Responsible for overall program management & governance of managing a team of over 70 social media service agents in 8 different languages across India, Dubai & China. Service agents provide pre & post sales & service support to airline customers on Facebook & Twitter through a centralized CRM.Successfully managing & delivering the key SLA’s for the client across: - Response time, resolution time & quality of responses shared.Being a new line of service for IGT, there was a seamless knowledge acquisition by our trainer and further dissemination to the agents hired (both natives & non-natives) with a collaborative approach from the client.

Acts as the single point of contact for transition on the account; primarily Airlines & TMC’s.Manage all tasks associated with initiating, planning, executing and controlling projects.Successfully set up the new site for IGT, “IGT Lanka” in the year 2010-2011. Completed seamless transition of an Airline frequent flyer business at IGT Lanka. I acted as a catalyst in all major domains like Legal, planning & strategy, administration, technology, hiring, training & operations for the successful go-live of the process onsite. Establish and maintains relationships with the customers, account team and 3rd party suppliers.Works with the finance analyst in ensuring that the project is within budget.Risk & Issues mitigation planning.Prepares documentation necessary for a smooth handover to operations (i.e. Stabilization Plan, Quality Assessment Plan).Follows up with clients, when necessary, regarding unpaid invoices.Assures project legal documents are completed and signed.Identifies business development and "add-on" sales opportunities as they relate to a specific project.Preparing whitepaper & collaterals for new competencies identified for the organization.Supporting pre-sales team in RFP’s.

Worked as Operations Manager at WNS Global Services, Gurgaon for Travelocity Sales process.Started the process with 17 FTE's and ramped it to 140 FTEs in 1 year with highest retention among all voice processes and met all financial & client SLA's.Won the highest recognition @ WNS for the process "GRAND SLAM" Award for Sales & Account Growth (2007-2008). I was among the 14 mangers enterprise wide to get selected for the "Fast Track Six Sigma Black Belt Program".Proactively managed and achieved business goals/SLA for one of the largest north-American online travel company.Effectively managed a team of 140+ travel consultants/2 Asst. Managers/6 Supervisors.As part of the Project Management office (PMO), executed various process improvement projects related to customer satisfaction. Handle escalations - internal from within the organization and external from clients.Present the weekly / monthly process wise performance to senior management & to clients.Facilitate to meet contractual obligations and client expectations.

Employed with British Airways, Oman as a Retail/Telesales Agent.British Airways is a full service profitable airline serving 168 places across 75 countries.Job ResponsibilitiesMaximizing revenue opportunities through effective selling.Providing Assistance & Solution to the Travel Agents Queries across Oman.Increase Market Awareness, and gather information on Business Opportunities.Marketing and Sales of British Airways Products and Services. AchievementAchieved the BEST SELLER position for ‘British Airways Holidays 2004-05’ and was awarded a trip to London from 11th April 05 till 17th April 05.

Employed with ebookers, as a Travel Sales Consultant.ebookers is Europe’s largest online travel company servings millions of customers via the Internet and through the phone. Job Responsibilities Providing Travel Solutions to the International customers over the phone.Selling, Up-selling & Cross-selling Travel Related Products.Meeting weekly and monthly Sales Targets. AchievementAwarded the Star Award of the Year 2001-02, for excellence in sales target achievement at ebookers Delhi.

Worked with SABRE (GDS) under AIR INDIA as a Customer Service Executive.SABRE is a computerized reservation system owned by American Airlines.

B.A.Honours, Sociology

Activities and Societies: Dramatics SocietySociology

Diploma, International Airlines & Travel Management With Honors In Tourism

Travel & Tourism Management

12Th, Humanities

Activities and Societies: President-Interact Club (A wholy owned subsidiary of Rotary International) House Captain-Kabir House (1998-2000).