Raj B Email & Phone Number

Leander, TX, US

• Expertise in Interaction studio to visualize, manage, and track the customer experience across different channels.
• Worked on Interaction Studio to deliver maximally relevant, individualized user experiences throughout the customer journey in real-time, during key moments of the customer and prospect interaction, and across channels.
• Worked on Site integration with Website for article tracking with Interaction Studio and developed Data Elements in Interaction Studio.
• Worked on Einstein Recipes for Website Factory and developed Surveys in various platforms within Interaction Studio.
• Marketing Cloud Administration, Configuration & Setup.
• Involved in Digital and Marketing Managers and deploying their strategy with Email studio, Contact builder, Automation studio.

• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Created Cloud pages using Exact Target and published them.
• Performed A/B testing and did recommendations accordingly.
• Creating and reporting on email Campaigns for various stakeholders
• Worked on Automation Studio for performing actions such as Imports, extracts and SOQL QUERY activities.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.

San Diego, California, United States

• Marketing Cloud/Sales Cloud Administration, Configuration & Setup.
• Involved in Integration of Sales Cloud and Marketing Cloud through an installed package called Marketing Cloud Connect.
• Support work effort estimates for application configuration and scripting of Salesforce.com
• Maintaining all the preference in Sales Cloud for Marketing Cloud Emails and Text to manage contacts.
• Developed Multiple Sender Profile/Delivery Profiles based on different states.
• Coordinate work stream and effectively manage project

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Managed security settings of the users.
• Created business rules to ensure the data integrity of the alignment data.
• Created automatic field updates via workflows.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.

Hyderabad, Telangana, India

• Responsible for small, medium, and large projects related to HR, payroll, and compensation systems.
• Worked as technical analyst dealing with troubleshooting a range of technical, functional, and reporting issues in Workday Payroll, Benefits, and Absence Management modules.
• Worked on implementation which includes configuring Security, Roles, Business Processes, Payroll Testing, and compensation Testing Reports, Data migration and upgrades.
• Assisting clients in addressing their most complex business challenges by maximizing performance of the Human Resource (HR) function through leading-edge systems and processes.
• Define, build, and implement enhancements to HR processes and structure that will improve the HR function’s alignment to business objectives and ability to help drive business results.
• Worked in coordination with other team members to derive solutions to complex problems.

Masters, Information Technology, A

Bachelor'S Degree, Computer Programming, Specific Applications, A