• Managing currently a team of 5 regional managers over an area of 5 states in North zone spread across 150 branches.• Identified, on-boarded, and currently managing 4 network partnerships. • Designed training modules for field agents, introduced scoring models and referral programs in trainings.• Standardized the roles and responsibilities of the on-ground supervisory teams for monitoring and reporting• Mentored 3 NGOs and 2 MFIs for ground implementation of the pilot projects.• Played a key role to improve the document accuracy for enrolment process, with an improved accuacry rate from 80% to 95%.• Introduced cluster manager visit beat plans and agent activity tracker for effective and efficient coordination on ground. • Introduced customer calling scripts for better customer engagement with adherence to compliance standards.• Generated product and process notes, training material for innovative products, and solutions developed by the company -KaleidoPay and KaleidoGoals.• Imparted end-to-end assistance to cross-functional teams like Data science, Operations, Production Support, and Compliance.• Documented the findings including conduct of primary research with both customer and field agents and arrangement of focus group discussions both on and off field to garner customer insights.• Offered field support by handholding and shadowing field agents/staff towards both product and process features including use of technology through the organization’s mobile applications and portals.• Attended customer grievances in the field, documented the same, and offered solutions.• Assisted the company’s founding team pertaining to other support functions like customer behavioural studies, market sizing initiatives, and brand communications including blog posts, research papers.

• Administered the overall program management and supervision of Internet Saathi program under digital interventions across several states, and enhanced the outreach of the program, geographical penetration, and partner management• Familiarized the supervisory teams of 40+ members in each state across 6 states on the program• Mentored and guided 10 different ground implementation partners across geographies