Rajeev Chugh Email & Phone Number

Brussels, Be

Brussels Area, Belgium

Building and maintaining strong knowledge of the FTTH processes, available system functionalities and their relationship with the underlying IT applications and interfaces.Managing a team of production level 1 & 2 support and analysts.Delivering periodic reports and reviews with the business line management the general IT status, identified risks and issues, and any related cost impact.Developing strong, mutual and professional business relationships with the external IT partners and suppliers, to drive performance and control the assigned budgets.Ensuring that lean and effective support processes are set in place and regularly reviewed, and that the underlying costs are budgeted and respected.Monitoring the performance, availability, and reliability of the systems and services using various tools and metrics.Preparing and presenting reports and dashboards on the service delivery status, SLA compliance, incident trends, problem analysis, and improvement plans to SLTs (senior leadership teams).Evaluating the impact of Change Requests on the existing IT environment and facilitates efficient implementations, thus avoiding negative impact on the solution stability or deviations from the defined road-map.Challenging and identifying improvement areas, and actively coming up with a solid recommendation for solutions.

Accountable for managing the delivery of critical telecom xDSL, Move to all IP (MAIP), Over the top (OTT) & FTTH programs/projects. Also responsible for providing monthly financial and technical updates of any known issues/risks to Senior Management & stake holders.Collect and analyse business requirements from all relevant stakeholdersDesign and describe solutions corresponding to the customer business needs and requirementsDevelop and manage supporting requirement specification documents, interface guides and functional specification documentsAssist the technical analysts and development teams during the functional implementation by providing clear and unambiguous specifications to enable them to produce quality software that meets defined product and/or business needs.Provide clarifications and support to the test team during creation of the test scenarios and testing processes, with the objective of checking that the delivered product works correctly and that it is in line with the proposed solution and the business requirementsReport on project progress to the project stakeholders and/or business unit managerContribute to project deliverables and presenting them to the client

Managed projects and design customized JEE web based applications for the telecom provisioning & repair domain.

Brussels Area, Belgium

Work involved designing customized JEE web based applications for the billing domain of the company. Provide feedback to business divisions for their requirements. Report the status of new and existing applications to the management.

Ireland, India, Ethiopia

Provided on-site consultancy to Kindle Banking Systems (now owned by Misys) Dublin, Ireland. Designed and implemented COBOL and C programs for their Bankmaster suite of applications.