• Possess 6 years of experience in the Information Technology industry, with specialization in Windows, Azure and with 2 year product Support.• Problem solving attitude with team and always willing to learn.• Monitoring through Site24x7 and SolarWinds.• Fixing & coordinating for OS related issues. • Managing production environment and ensuring their availability thereby preventing application transaction failures.• Troubleshooting application and platform issues. Providing support for Dev/QA/UAT/Prod Issue.• Hands on hosting Demo Instances (Configure IIS, Installing the services, Application pool, Database backup & restoration)• Working Knowledge of Server Patching by using Azure.• Hands on server hardening• Working Knowledge of SQL Database backup, restoration, deletion, and creation of databases in SQL Server• Knowledge and experience of SolarWinds, Dynatrace, site24x7, Microsoft Azure Dashboard and Splunk Monitoring Tools. Put alerts in the maintenance window if any activity is going on.• Good understanding of development background on .Net and can read and understand error logs.• Installation and configuration of company software including setting up UAT/Production environments.Taking ownership of unresolved issues reported and seeing problems through to resolution.• Escalate unresolved issues or bugs to appropriate internal teams (e.g.testing team, software developers)• Performing Email Migration by using Hybrid Technology.• Working Knowledge and experience on Application deployment using Git/Jenkins.• Troubleshoot Network L1 Issue after taking console of switch with the help of putty software.• Create a task schduler for API and website monitoring