Over two years of dedicated experience in the front office department of a hotel, I have honed my skills in guest relations, administrative tasks, and operational efficiency. My role included:1. Guest Service Excellence: Delivered exceptional customer service by welcoming guests, addressing inquiries, and resolving issues promptly to ensure a positive experience.2. Reservation Management: Handled bookings, cancellations, and modifications through various platforms, maintaining an accurate and up-to-date reservation system.3. Communication Skills: Collaborated effectively with housekeeping, maintenance, and other departments to coordinate guest needs and enhance overall service delivery.4. Financial Transactions: Processed check-ins and check-outs, managed cash handling, and assisted in billing inquiries, contributing to smooth financial operations.5. Problem Solving: Utilized strong interpersonal skills to address guest complaints and feedback, fostering a welcoming environment and promoting repeat business.

1. Provided excellent customer service at the front desk, greeting guests and managing check-in/check-out procedures.2. Assisted in handling reservations, inquiries, and special requests with professionalism and care.3. Maintained accurate records and updated guest information in the hotel management system.4. Collaborated with other departments to ensure guest needs were met and exceeded.

1 - Cleaning Guest Room With SOP 2- Helping Supervisor in Complain Handling and Feedback 3- Clean Public Area Like Corridor , Guest Elevator Area ,4- Maintain Par Stock for smooth functioning .5- Clean Private area like Pantry , Staff Elevator Area , Emergency Stair 6- Up to date with Guest Category in Room , Special Request 7- Turndown Service , Deep cleaning when Required 8- Report to Control desk for any Maintenance , Hazard or Emergency Situation

I worked as a industrial trainee in Radisson Hotel Varanasi . my learning was great there regarding practical knowledge of operations,1.Learned the role of the front desk, including guest registration, room assignment, and billing processes.2.Worked with hotel management software OPERA for reservations and check-ins.3.Understood the housekeeping department’s role in maintaining hygiene and cleanliness in guest rooms and public areas.4.Worked on coordinating with vendors, catering services, and staff to ensure successful events.5.Learned to work efficiently in a team environment, coordinating with various departments (housekeeping, front office, kitchen, etc.).6.Developed time management skills by balancing various tasks, such as guest service, administrative duties, and team coordination.7.Learned how to prioritize tasks during busy times to ensure efficient operations.