Rajeev Kumar N.T Email & Phone Number

United Arab Emirates

United Arab Emirates

Manage multiple Debt Recovery/collection agency partners located in various regions such as India, Pakistan, Sri Lanka, Philippines, Middle East, Western countries etc.Achieve the financial and non-financial targets assigned to the charged off/ skip portfolio.Provide adequate support to the agencies in order to improve their recovery performance.Prepare performance review and analysis report which enhances business decision support, financial planning & control.Attend walk-in customers, address to their queries and accept service requests.Resolve complaints received from multiple channels within the TAT.Control pre charged off provisions.Validate agency invoices and their pay out.Track and monitor collector level productivity on a daily basis thru email correspondence , review calls, team vocal conference meeting, call monitoring etc. Negotiate with delinquent customers, assist them with amicable settlement solution within the frame.Operational activities - Issuance of Clearance letter, Authorization letters, settlement letter, Legal case release letter ,payment posting, Guarantor acceptance etc.Conducting Agency Assessment – Inspect whether agencies maintain the security guidelines as per the bank’s standard requirement.Responsible to control the operational risks in the unit so as to achieve satisfactory rating during credit risk auditing.Performing the entire LEAN related activities across the team as per the process. Implement lean guidelines in the day to day function across the team.

United Arab Emirates

Resolve charged off accounts allocated for In-house recovery.Achieve financial and non-financial targets assigned to the respective allocation.Attempt skip tracing with the help of skip tracing tools.Conduct filed visit at the customer’s work place in order to negotiate for amicable settlement.Identify high-risk accounts and execute result oriented collection plans including but not limited to initiate legal proceedings in order to minimize delinquency string within pre-set formsPrepare, track and maintain daily MIS.

United Arab Emirates

Meet and assist walk in customers in collections help desk section.Collect STL and relevant documents in the event of job change.Freeze / Release of accounts.Block/Unblock credit cards.Debt restructuring.EMI postponement.Process insurance claim request.Legal case release.Car mortgage release.File vehicle reposition.Custodian of security articles such as cheques, letter heads, stamps, secured locker keys etc.Issuance of liability letter, Clearance letter etc.Generate staff productivity report.

United Arab Emirates

Proactive efforts to achieve the assigned target for booking loans, cards and cross selling products.Maintain a cordial relationship and regular follow up with top profiled clients and HR officials thereby increasing sales portfolio.Priority listing of companies based on their turnover and manpower which leads to empowering sales and preapproved booking.

India

Establish contact with reputed Builders & Developers engaged in ongoing housing projects across the region (Bengaluru, India) and liaise with the legal team for property approval.Maintain cordial relationship with HR officials from top employers in order to facilitate home loans to their employees.Run sales promotions at exhibition stalls installed in the prime areas.Process home loan documents for disbursement.