Experienced professional specializing in eSIM software solutions and service delivery management for M2M/Automotive clients. Proficient in managing MNO/EUM integrations, testing, and RSP platform deployments, with expertise in M2M standards (SGP.02, SGP .22, SGP.32). Strong technical skills, project management discipline, and problem-solving capabilities. Effective in cross-functional team collaboration and relationship management.

Technical Consultant for Europe Mobile Operators

Served as Project Lead- for very large accounts (Orange and Vodafone) as part of Global Account Management Team at Technical Excellence Center. My responsibilities included turnkey support to Technical Consultants and Technical Excellence Center in terms of profile configuration & Validation and Ensuring Orange Group recommendations Implementation for Group and Affiliates and conducting Self Certification.

Customer Key management for software keys which involved key ceremonies for export and import and up keeping of software secure keys between personalization sites and customers Conducting compatibility and feasibility study of manufacturing and personalization setup prior to installation of a new GSM Product Profile, Resolving and reporting constraints in time. New Product Installation up to first successful live Production by working closely with other departments Providing technical support to production for live mass production, in terms of software, data linkage and other operational issues. Setting up processes, root cause analysis, corrective & preventive action identification in implementation, responsible for continual improvement in the processes. Involvement in site certification for QMS (ISO 9001-2008) EMS (ISO 140001) and SAS by external bodies. Appointed Internal Auditor for QMS, EMS and SAS.

Planning and execution of preventive and productive maintenance (PM and TPM) of high speed embedding and personalization machines for GSM cards. Preparing constructive plans and actions to reduce and eliminate repetitive breakdowns.Shift Scheduling, Training and Job Allocation to maintenance team. Spares management and vendor development.Reporting to management.

Keeping a constant alliance with all the customers in allotted territory for promotion of original spares and consumablesTo perform site survey for possible installations and to install the machine as sold to customer. Planning Preventive Maintenance and adherence to PM schedule. Attending breakdown calls and to send AMC proposals, collection of AMCs and AMC payments. To Keep in touch with the sales team for promotion of product and accessories

Presales, Installation and maintenance of Currency Counting and Sorting and cheque encoding machines, Attending Breakdown and renewing maintenance contracts.