Rajeev Parameswaran Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Walked internal staff through troubleshooting steps to resolve common software issuesAdjusted software parameters to boost performance and incorporate new features• Boosted efficiencies in Data Center software using preventive maintenance to deliver better overall user experience• Monitored and updated back-end data by inter-communicating between Hyper V , VMware virtualisation, Veeam Backup, Antivirus Application and SolarWinds applications• Used interpersonal and communication skills in all interactions, enriching team collaboration, Vendor relationships and on all on Premises project• Implemented inventory system for version control across Datacenter network• Coordinated with IT MANAGER to evaluate and improve software and hardware interfaces• Planned and developed interfaces using SOLARWINDS that simplified overall management and offered ease-of-use• Evaluated potential software products based on new and existing system development and migration requirements• Maintained existing applications and designed and delivered new applications• Documented all software development methodologies in technical manuals to be used by SUPPORT TEAM in future projects• Compiled specifications, testing methods and other information for all project into technical manuals for use in future assignments• Inspected equipment, assessed functionality and optimized controls

Dubai

SOFTWARE IMPLEMENTATIONSMICROSOFT PRODUCTS, VMWARE PRODUCTS, VEEAM BACKUP SOLUTIONS, VERITAS BACKUP SOLUTIONS , TRADITIONAL SECURITY PRODUCTS - TREND MICRO , SYMANTEC ,KASPERSKY, MCAFEE , IBM SERVER & STORAGE INSTALLATIONS & ADMINISTRATIONS, BASIC NETWORKING , ALL KIND OF DESKTOP/LAPTOP SUPPORT, WINDOWS , LINUX OS INSTALLATIONS AND TROUBLE SHOOTING.Technical Skills In detail• Ample knowledge in Windows 2016 \ 2012 R2 server \ 2008 R2 Server \2003 R2 Server\ Win 10,8,7 & XP. • VMware ESXi 5.0 to 6.0 and Hyper V infrastructure. Failover Clustering.• VMware VCenter 5.0 to 6.0, Vsphere Replication, VShield Manager, P2V & V2V Technology.• VMware Horizon, VDI Implementations & Administrations.• Veeam Backup & replication Solutions, VMware Vsphere replication etc.• Active Directory Configuration, Group Policy, DNS, DHCP, SCCM, SCVMM & SCOM etc.…• Office 365, Exchange Server 2010, 2013 Configuration and Administration.• Antivirus Server and the Backups (Symantec, Trend Micro, McAfee EPO & KSC 10, Veritas Backup Exec 15 & 16).• Windows and VMware ESXi Server Patching to avoid security threat.• MAC OS X Administration and Linux Administration.• Working knowledge in IBM Blade enter & Rack mount Server / Flex Node server, HP ProLiant dl380 g7, g8 Etc..• IBM Storage configuration and Administration, IBM Tape Library configuration etc..• Installing, configuring wireless networking, Network Security & Firewall Configuration.• LAN, WAN, TCP/IP, HTTP, FTP, SMTP. VPN, Port forwarding Etc…• Network cabling and hardware analyst. MS Office, HTML, Photoshop.• Avaya IP phone Site Administration and Phone configuration. CCTV installation, cabling Etc....

Kuwait - Iraq Border Uq Port

• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers• Implemented network security equipment ,including firewalls, two-factor authentication, and antivirus software, for networks supporting over 200 users• Computer assembling and maintenance including Psion Teklogix Hand-held Terminal & VMT• Troubleshooting Hardware and Software problems. Installing and configuring all the IT peripherals, components and drivers.Solving user’s problems, Preventive maintenance. • Installing Software and Application to user standards, Maintenance of Printers and Scanners. Configuring Active Directory, Group Policy etc. Backup & restoration the data. Antivirus installation and support• Installing, configuring and administering network technologies• Implement and Support Windows XP \ Win 7 \ Win 8 \Win 10 & 2003 Server\ 2008 R2 Server \ 2012 R2 Server \ Linux OS \ MAC OSx• Installing, configuring wireless networking. Troubleshooting all network problems to ensure minimum downtime and maximum availability of network. • Network Cabling &Termination. Mounting and configuring both Indoor and outdoor Network Devices

Dubai Techno Park, Jafza, Uae.

• Facilitated installation processes to ensure that all project requirements were delivered on time• Computer assembling and maintenance. Troubleshooting Hardware and Software problems. Maintenance of Printers and Scanners. Installing and configuring all the IT peripherals, components and drivers.• Installing Software and Application to user standards. Active Directory Administration.Solving user’s problems, Preventive maintenance. Backup & restoration the data. Antivirus installation and supportNetwork processing, centralized and distributive network connection• Implement and Support Windows XP\Win 7\ Win 8 & 2003 Server\2008 R2 Server\ 2012 Server\Linux OS• Installing, configuring wireless networking. Troubleshooting all network problems to ensure minimum downtime and maximum availability of network•Network Cabling &Termination. Mounting and configuring both Indoor and outdoor Network Devices• Avaya IP phone Site Administration and Phone configuration. CCTV installation, cabling Etc....

Us Based Project - Outsourcing From Kerala

• Analyzed Logs and issues to identify troubleshooting methods needed for quick remediation• Uploaded new software, rolled out updates and applied patches to client servers upon release to thwart and threats from penetrating networks• Provided solutions to operations issues of clients by working closely via phone, email, live chat and web teleconference with end users• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution• Patched software and installed new versions to eliminate security problems and protect data. Removed malware, ransomware and other threats from laptops and desktop systems• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed• Explained technical information in clear terms to non-technical individuals to promote better understanding• Configured hardware, devices and software to set up work stations for employeesRemote Support to USA Clients. Troubleshooting Software problemsInstalling Software and Application to user standards, Solving user’s problems, Preventive maintenance, Installing and Troubleshooting Printers and Scanners• Backup & restoration the data. Antivirus installation and support. Implement and Support Windows XP \ Win 7 & 2003 Server\ 2008 Server.Configuring Active Directory, DNS, DHCP, GPO, DFS etc• Installing,configuring and administering network technologies, Installing, configuring wireless networking

Bangalore

• Uploaded new software, rolled out updates and applied patches to Desktop laptop and servers upon release to thwart reports• Computer assembling and maintenance, Troubleshooting Hardware and Software problems. Installing and configuring all the IT peripherals, components and drivers.• Installing Software and Application to user standards, More than 500 end usersSolving user’s problems, Maintenance of Printers and Scanners, Preventive maintenance. • Backup & restoration the data. Antivirus installation and supportInstalling, configuring and administering network technologies, Implement and Support Windows XP \ Win 7 & 2003 Server\ 2008 Server• Installing, configuring wireless networking. Troubleshooting all network problems to ensure minimum downtime and maximum availability of network. Network Cabling &Termination. Mounting and configuring both Indoor and outdoor Network Devices

Palakkad, Kerala, India

•Computer assembling and maintenanceTroubleshooting Hardware and Software problemsInstalling and configuring all the IT peripherals, components and drivers.Installing Software and Application to user standardsMaintenance of Printers and ScannersSolving user’s problems, Preventive maintenanceBackup & restoration the data. Antivirus installation and supportInstalling, configuring wireless networking. Network Cabling &Termination. Mounting and configuring both Indoor and outdoor Network Devices

Bsc, Information Technology, Calicut University 1St Rank In The Year 2007

BSc INFORMATION TECHNOLOGY

Diploma In It Engineering, Computer Hardware And Networking - Windows , Mcse & Mcts Certification

IT ENGINEER HARDWARE AND NETWORKING