Ensured that a computer system met the needs of a user community effectively and efficiently, being aSystem Administrator and participated in the pilot plan for infrastructure changes. Managed RMM Automation to improve response times, to boost productivity and to deliver a better overall service and to improve capabilities to perform various IT management tasks. Reviewed client requisitions and assisted with scripting and automation for RMM Tools. Migrate Automate servers & infrastructure… Show more Ensured that a computer system met the needs of a user community effectively and efficiently, being aSystem Administrator and participated in the pilot plan for infrastructure changes. Managed RMM Automation to improve response times, to boost productivity and to deliver a better overall service and to improve capabilities to perform various IT management tasks. Reviewed client requisitions and assisted with scripting and automation for RMM Tools. Migrate Automate servers & infrastructure on client request. Identified potential prospects to improve customer processes, development of new processes and made recommendations. Troubleshoot ConnectWise Automate infrastructure – MYSQL, Log Files, Windows Events, etc. Setup and integrated N-Central software and provided complete oversight and organisation of IT Networks from one dashboard. Monitored users’ connectivity through N-Central Software’s automation, which includes patch management, endpoint protection software, automated reports, self-heating and NetPath. Analysed emerging technology exceptions, risks and supports Technology Managers on solution designs to mitigate business exposure by leveraging expert analytical and technical skills. Possesses extensive experience in the application and integration of globally accepted technology standards and technology control solutions to identify opportunities for process improvement. Coordinates alignment of processes across regions, where possible. Led internal audit, incident assessments, evidence gathering and analysis, data ingestion & analytics; conducted Security Assessment Test for Internal IT Network. Measured project performance using appropriate systems, tools and techniques. Setup and maintained Domain Controller, DHCP Servers, File Server and DNS Servers. Applied Simple Network Management Protocol (SNMP) protocol to monitor and manage network devices connected over an IP. Show less

Provided support to AT & T clients and provided account email support for wireless B2B customers. Responded to calls/emails professionally to provide information about products and services.Maintained records of customer interactions, transactions and details of enquiries. Followed up to ensure that appropriate actions were taken on customers’ requests. Handled tickets assigned for resolution of client queries. Referred unresolve client complaints and special requested to designated departments… Show more Provided support to AT & T clients and provided account email support for wireless B2B customers. Responded to calls/emails professionally to provide information about products and services.Maintained records of customer interactions, transactions and details of enquiries. Followed up to ensure that appropriate actions were taken on customers’ requests. Handled tickets assigned for resolution of client queries. Referred unresolve client complaints and special requested to designated departments for further investigation. Show less

Assisted to implement production procedures and to optimize new and existing manufacturing processes.Coordinated as a part of a team to support the Inside Sales Representatives and Account Executives in prospecting and building a pipeline of qualified leads to meet business plans, quotas, and company objectives. Recorded, tracked and documented all requests or queries received, steps taken to resolve problems and all resolutions against each problem, whether successful or unsuccessful. Resolved… Show more Assisted to implement production procedures and to optimize new and existing manufacturing processes.Coordinated as a part of a team to support the Inside Sales Representatives and Account Executives in prospecting and building a pipeline of qualified leads to meet business plans, quotas, and company objectives. Recorded, tracked and documented all requests or queries received, steps taken to resolve problems and all resolutions against each problem, whether successful or unsuccessful. Resolved clients’ queries following standard operating procedures or as per service level agreements. Show less

Provided a world class support service to a geographically diverse user base.Troubleshooting of Fortinet, Cisco, Juniper, Routing protocols (BGP, OSPF, VLANs, NAT) and Data Circuit and configured Juniper firewall (SRX 110, SRX 300), FortiGate (40F, 50E), Cisco Viptela, Cradle point, Extenders, Aruba Access Points, Mikrotik and Modems. Collaborated effectively with colleagues, sharing information and knowledge effectively. Worked with escalated clients and drive actions in post incident… Show more Provided a world class support service to a geographically diverse user base.Troubleshooting of Fortinet, Cisco, Juniper, Routing protocols (BGP, OSPF, VLANs, NAT) and Data Circuit and configured Juniper firewall (SRX 110, SRX 300), FortiGate (40F, 50E), Cisco Viptela, Cradle point, Extenders, Aruba Access Points, Mikrotik and Modems. Collaborated effectively with colleagues, sharing information and knowledge effectively. Worked with escalated clients and drive actions in post incident reviews. Enhanced operating cash flows by eliminating provision issues. Focused on work order accuracy approach by taking charge to identify accounts with possible errors and to fix them to satisfy the order. Dealt primarily with reactive account corrections Show less