Rajeev Singh Email & Phone Number

New Delhi, Dl, In

New Delhi, Delhi

Role and Responsibility :• Managed work flow to exceed quality service goals.• Managed the issues escalation process.• Strong leader of customer support staff.• Met all customer call guidelines including service, levels, handle time and productivity.• Assumed ownership over team productivity and managed work flow to meet quality service goals.• Developed highly empathetic client relationship and earned a reputation for exceeding service standard goals.• Maintained… Show more Role and Responsibility :• Managed work flow to exceed quality service goals.• Managed the issues escalation process.• Strong leader of customer support staff.• Met all customer call guidelines including service, levels, handle time and productivity.• Assumed ownership over team productivity and managed work flow to meet quality service goals.• Developed highly empathetic client relationship and earned a reputation for exceeding service standard goals.• Maintained up-to-date knowledge of product and services changes.• Facilitated inter-departmental communication to effectively provide customer support.• Worked closely with network administrator and server engineers to ensure quality service. Show less

Noida, Uttar Pradesh

Role and Responsibility: • Manage installation and/or upgrade of systems.• Supervise team members performing installation or repairs.• Prepare instruction and training materials for system operations.• Lead team in comprehensive problem analysis for existing systems.• Analyse and solve system and equipment malfunctions and inefficiencies.• Schedule maintenance and services for equipment and system.• Reduce incidence of breakdowns by designing and implementing… Show more Role and Responsibility: • Manage installation and/or upgrade of systems.• Supervise team members performing installation or repairs.• Prepare instruction and training materials for system operations.• Lead team in comprehensive problem analysis for existing systems.• Analyse and solve system and equipment malfunctions and inefficiencies.• Schedule maintenance and services for equipment and system.• Reduce incidence of breakdowns by designing and implementing improved maintenance and service routine.• Train new team members.• Upgraded company productivity by integrating existing telecommunications to function on a unifield platform.• Designed optimal, cost-effective, high-function solutions to meet clients specific needs. Show less

Bsc.It, Information Technology, B

Electronics And Communication Engineering, Electronics And Communication Engineering, A