Rajeev Gupta Email & Phone Number

Gurugram, Hr, In

Gurgaon

• Experience in Leading and managing large IVR related Programs/Products worth $40 M with 15+ large size teams.• Leading Automation Strategy across multiple Products and applications across American Express technologies.• Successfully delivered multi-year Automation Program with saves of more than $10M in the card lending & Dispute management.• Implemented DevOps model focusing on BDD, TDD, CD /CI and reduced the overall execution time by 65% to save $2.5M in just one product.• Responsible for managing & enhancing the IVR Product roadmap & communicate the product vision for Intl IVR platform to drive product initiatives across 27 markets.

Gurgaon

• Responsible for managing & enhancing the IVR Product roadmap & communicate the product vision for Intl IVR platform to drive product initiatives across 27 markets. Leading the build and rollout of IVR product across multiple markets to drive seamless customer experience for our CMs, Merchants and Internal External Stake holders.• Delivered technology solution for more than 25 platform teams saving $5M annually with 75% SLA improvement.• Collaborated with cross functional technology teams to drive change required to execute automation roadmaps• Awarded for Innovative solution implemented in mainframes as 1-Click execution by triggering Automatic emails to request batch and re-start the automated executions on receiving the batch completion emails in Vision Plus a core mainframe application.• Successfully worked & implemented Test Data management solution for Global AR application using IBM Optim & brought ~40% efficiency from the manual approach.• Created automated solution for BIDW team using Selenium for their report comparison with their database which involves comparison of huge data (50K records) across 100 of columns and brought 90% efficiency from manual effort.

Gurugram, Haryana, India

• Successfully designed & developed a Hybrid Automation Framework catering the requirements across multiple platforms (i.e. Mainframe, Mid-range & Web based) using HP QTP/UFT.• Successfully coordinating and managing the delivery of test automation initiatives for 16 different teams under multi million Project. Bringing overall efficiency of 60% from manual executions for regression, service automation/virtualization & CD/CI initiatives.• Developed Regression automation suite, Service automation/virtualization solution across multiple applications (i.e. GlobeStar, GLU, Insurance, STAR & BIDW) & delivered ~3000 Automation scripts.• Further optimized the regression automation Scripts by fetching the data automatically into test data sheets for accounts required for the automated testing thus saving 70% time from manual test data creation.• Performed code reviews and hand-on trouble shooting with the team in case of any roadblocks

Gurgaon

• Recruited as Technical Lead to work on technical complex projects/ programs of UHG in-house Customer demographic & billing system integration and development. Grew up to the rank of Project Manager responsible for Project & Team Management. Reporting to Associate Director in India office.• Recipient of Best Team Award for our portfolio in Sep 2012• Handled large & complex projects with at par perfection and delivered engineering marvels.• Extensive exposure in developing automation solutions using like HP QTP and delivered ~2000 automation scripts across mainframe and web-based applications.• Contributed towards CMMI Level 3 certification for the Organization & became certified IQA auditor for UHG.• Involved in high & detailed level Project Estimation for Resource Allocation using Function Point & Use Case Estimation Models.• Helped UHG in setting up a new office at Hyderabd and drive them to success. Involved in the hiring process for UHG to expand their India team to a size of 1000 people in less than 1 year.• Drove Knowledge Management framework initiative to retain application knowledge of the team in different formats like PPT, recorded versions etc.• Implemented ISDM Model – this brought more accountability & responsibility of delivery from Onshore to offshore.• Involved in regular coordination with onsite teams to ensure effective tracking of delivery.

Gurugram, Haryana, India

• Joined as Senior Engineer at TGS reporting to Delivery Manager. Grew to Team lead in less than 6 months. • Responsible for managing the complete team of TGS at Gurgaon and was the SPOC for all the Sr. Leadership between Chennai and Gurgaon.• Acquired good knowledge on Loans & Credit Card domain while handling GE Money Home Loans & Card Solutions. Started my work on mainframes system Vision+ for the 1st time here.• Good domain focused knowledge in Core banking system used in SBI & other banks & Cards Management System. Worked & maintained DCOS system for SBI still used in more than 50000 branches of SBI.• Guided Team in understanding business requirements & troubleshooting their Problems • Involved in regular coordination, MIS with local leadership to ensure effective delivery & reporting.• Received accolades for People management from Delivery Manager

• Joined as Analyst with reporting to Project Manager.• Gained experience across the SDLC for multiple projects, also conducting Gap Analysis for pharmaceuticals survey testing across multiple medicines getting released on monthly basis.

Jalandhar, Punjab, India

• Started my IT Career with this organization in the testing side. • Gained initial experience of creating test cases, test conditions and test data.• Creation & Execution of manual test cases were the primary responsibility.• Using MS-excel to record the execution results and defect tracking.